FCC Consumer Complaints – 26 January 2024
Introduction
The Federal Communications Commission recorded 981 consumer complaints on 26 January 2024 relating to telecommunications services. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 452 complaints recorded.
Key statistics
- Total complaints
- 981
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (452)
- Most reported state/territory
- California (100)
Where the complaints came from
On 26 January 2024, the 981 complaints recorded by the Federal Communications Commission were reported from 655 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 10.2% |
| Texas | 93 | 9.5% |
| Florida | 80 | 8.2% |
| New York | 63 | 6.4% |
| Illinois | 42 | 4.3% |
| Virginia | 42 | 4.3% |
| New Jersey | 33 | 3.4% |
| Pennsylvania | 33 | 3.4% |
| Michigan | 32 | 3.3% |
| Georgia | 29 | 3.0% |
| Other states and territories | 434 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 738 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 738 | 75.2% |
| Internet | 175 | 17.8% |
| TV | 48 | 4.9% |
| Radio | 13 | 1.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
738 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 452 | 61.2% |
| Billing | 106 | 14.4% |
| Availability (including rural call completion) | 92 | 12.5% |
| Equipment | 28 | 3.8% |
| Privacy | 16 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Interference (including signal jammers) | 9 | 1.2% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
175 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 39.4% |
| Availability | 60 | 34.3% |
| Privacy | 16 | 9.1% |
| Speed | 14 | 8.0% |
| Equipment | 10 | 5.7% |
| Interference | 6 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
48 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 37.5% |
| Billing | 14 | 29.2% |
| Indecency | 9 | 18.8% |
| Equipment | 3 | 6.3% |
| Loud Commercials | 3 | 6.3% |
| Interference | 1 | 2.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
452 complaints relating to unwanted calls were recorded on this date, accounting for 46.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 523-2845 | 5 | 1.1% |
| (844) 523-2765 | 3 | 0.7% |
| (636) 299-0252 | 2 | 0.4% |
| (667) 444-2035 | 2 | 0.4% |
| (844) 523-2811 | 2 | 0.4% |
| (888) 406-8031 | 2 | 0.4% |
| (201) 249-6848 | 1 | 0.2% |
| (202) 235-8138 | 1 | 0.2% |
| (203) 763-4000 | 1 | 0.2% |
| (206) 410-8707 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 26 | 5.8% |
| (833) 431-2961 | 5 | 1.1% |
| (555) 555-5555 | 3 | 0.7% |
| (667) 444-2035 | 2 | 0.4% |
| (800) 247-4872 | 2 | 0.4% |
| (844) 204-6130 | 2 | 0.4% |
| (877) 201-8648 | 2 | 0.4% |
| (888) 404-0622 | 2 | 0.4% |
| (888) 991-1687 | 2 | 0.4% |
| (202) 235-8138 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- (844) 523-2845 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.