FCC Consumer Complaints – 27 January 2024
Introduction
A total of 563 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 27 January 2024, this represented a decline from the 981 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 240 complaints.
Key statistics
- Total complaints
- 563
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (240)
- Most reported state/territory
- California (73)
Where the complaints came from
Across 395 cities in 49 states and territories, a total of 563 complaints were recorded on 27 January 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 13.0% |
| Texas | 44 | 7.8% |
| Florida | 41 | 7.3% |
| New York | 37 | 6.6% |
| Washington | 34 | 6.0% |
| Illinois | 24 | 4.3% |
| Colorado | 19 | 3.4% |
| Michigan | 19 | 3.4% |
| Pennsylvania | 17 | 3.0% |
| New Jersey | 16 | 2.8% |
| Other states and territories | 239 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 375 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 375 | 66.6% |
| Internet | 140 | 24.9% |
| TV | 35 | 6.2% |
| Radio | 6 | 1.1% |
| Emergency | 3 | 0.5% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 2 | 0.4% |
Phone complaints
375 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 240 | 64.0% |
| Billing | 38 | 10.1% |
| Availability (including rural call completion) | 37 | 9.9% |
| Equipment | 25 | 6.7% |
| Interference (including signal jammers) | 14 | 3.7% |
| Privacy | 11 | 2.9% |
| Number Portability (keeping your number if you change providers) | 8 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
140 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 40.7% |
| Availability | 42 | 30.0% |
| Speed | 14 | 10.0% |
| Privacy | 11 | 7.9% |
| Interference | 10 | 7.1% |
| Equipment | 6 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 37.1% |
| Indecency | 7 | 20.0% |
| Billing | 5 | 14.3% |
| Loud Commercials | 5 | 14.3% |
| Interference | 2 | 5.7% |
| Equipment | 1 | 2.9% |
| Privacy | 1 | 2.9% |
A broad mix of issues was reported in this category, with Availability, Indecency and Billing among the most common.
Unwanted calls
240 complaints relating to unwanted calls were recorded on this date, accounting for 42.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 11 | 4.6% |
| (833) 431-2961 | 2 | 0.8% |
| (855) 427-4682 | 2 | 0.8% |
| (201) 802-8357 | 1 | 0.4% |
| (202) 770-4934 | 1 | 0.4% |
| (210) 287-8177 | 1 | 0.4% |
| (218) 565-7163 | 1 | 0.4% |
| (240) 270-0256 | 1 | 0.4% |
| (254) 302-2655 | 1 | 0.4% |
| (269) 259-7078 | 1 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.