FCC Consumer Complaints – 28 January 2024
Introduction
On Sunday, 28 January 2024, the Federal Communications Commission recorded 345 consumer complaints relating to telecommunications services, complaint volume fell from 563 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 345
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- California (43)
Where the complaints came from
On 28 January 2024, the 345 complaints recorded by the Federal Communications Commission were reported from 263 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 12.5% |
| Florida | 27 | 7.8% |
| New York | 25 | 7.2% |
| Illinois | 17 | 4.9% |
| Maryland | 15 | 4.3% |
| Pennsylvania | 15 | 4.3% |
| Texas | 15 | 4.3% |
| Georgia | 14 | 4.1% |
| North Carolina | 13 | 3.8% |
| Virginia | 12 | 3.5% |
| Other states and territories | 149 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 203 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 203 | 58.8% |
| Internet | 92 | 26.7% |
| TV | 29 | 8.4% |
| Radio | 18 | 5.2% |
| Emergency | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
Phone complaints
203 complaints were recorded in this category, representing 58.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 42.9% |
| Equipment | 26 | 12.8% |
| Billing | 24 | 11.8% |
| Availability (including rural call completion) | 23 | 11.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 5.9% |
| Number Portability (keeping your number if you change providers) | 12 | 5.9% |
| Privacy | 10 | 4.9% |
| Interference (including signal jammers) | 8 | 3.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Equipment, Billing and Availability (including rural call completion).
Internet complaints
92 complaints were recorded in this category, representing 26.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 46.7% |
| Billing | 33 | 35.9% |
| Speed | 6 | 6.5% |
| Privacy | 5 | 5.4% |
| Equipment | 3 | 3.3% |
| Interference | 2 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.