FCC Consumer Complaints – 29 January 2024
Introduction
On Monday, 29 January 2024, the Federal Communications Commission recorded 896 consumer complaints relating to telecommunications services, this was higher than the 345 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 392 complaints.
Key statistics
- Total complaints
- 896
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (392)
- Most reported state/territory
- California (119)
Where the complaints came from
On 29 January 2024, the 896 complaints recorded by the Federal Communications Commission were reported from 629 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 13.3% |
| Texas | 68 | 7.6% |
| Florida | 60 | 6.7% |
| New York | 56 | 6.3% |
| Illinois | 51 | 5.7% |
| Pennsylvania | 36 | 4.0% |
| Michigan | 34 | 3.8% |
| Virginia | 32 | 3.6% |
| New Jersey | 29 | 3.2% |
| Georgia | 26 | 2.9% |
| Other states and territories | 384 | 42.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 623 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 623 | 69.5% |
| Internet | 212 | 23.7% |
| TV | 47 | 5.2% |
| Radio | 9 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
623 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 392 | 62.9% |
| Billing | 79 | 12.7% |
| Availability (including rural call completion) | 51 | 8.2% |
| Equipment | 35 | 5.6% |
| Number Portability (keeping your number if you change providers) | 20 | 3.2% |
| Junk Faxes | 16 | 2.6% |
| Privacy | 10 | 1.6% |
| Interference (including signal jammers) | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
212 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 37.7% |
| Availability | 69 | 32.5% |
| Speed | 21 | 9.9% |
| Interference | 17 | 8.0% |
| Privacy | 14 | 6.6% |
| Equipment | 11 | 5.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 40.4% |
| Availability | 15 | 31.9% |
| Indecency | 5 | 10.6% |
| Loud Commercials | 4 | 8.5% |
| Equipment | 3 | 6.4% |
| Interference | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 392 complaints relating to unwanted calls were recorded on this date, representing 43.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 28 | 7.1% |
| (833) 431-2961 | 4 | 1.0% |
| (202) 235-2097 | 3 | 0.8% |
| (339) 210-5491 | 2 | 0.5% |
| (833) 503-0911 | 2 | 0.5% |
| (201) 380-9165 | 1 | 0.3% |
| (201) 586-5693 | 1 | 0.3% |
| (202) 677-7965 | 1 | 0.3% |
| (206) 804-2339 | 1 | 0.3% |
| (210) 905-0841 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.