FCC Consumer Complaints – 30 January 2024
Introduction
A total of 1000 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 30 January 2024, this represented an increase from the 896 complaints recorded the day before. Reports were received from 50 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 504 complaints.
Key statistics
- Total complaints
- 1000
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (504)
- Most reported state/territory
- Texas (101)
Where the complaints came from
The 1000 complaints recorded on 30 January 2024 originated from 675 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 101 | 10.1% |
| California | 93 | 9.3% |
| Florida | 70 | 7.0% |
| New York | 63 | 6.3% |
| Illinois | 44 | 4.4% |
| Georgia | 39 | 3.9% |
| Virginia | 39 | 3.9% |
| Michigan | 36 | 3.6% |
| North Carolina | 35 | 3.5% |
| Ohio | 33 | 3.3% |
| Other states and territories | 447 | 44.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 725 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 725 | 72.5% |
| Internet | 199 | 19.9% |
| TV | 45 | 4.5% |
| Radio | 20 | 2.0% |
| Emergency | 6 | 0.6% |
| Accessibility | 5 | 0.5% |
Phone complaints
725 complaints were recorded in this category, representing 72.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 504 | 69.5% |
| Billing | 70 | 9.7% |
| Availability (including rural call completion) | 63 | 8.7% |
| Equipment | 38 | 5.2% |
| Number Portability (keeping your number if you change providers) | 21 | 2.9% |
| Junk Faxes | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 6 | 0.8% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 40.2% |
| Availability | 65 | 32.7% |
| Speed | 18 | 9.0% |
| Interference | 16 | 8.0% |
| Privacy | 12 | 6.0% |
| Equipment | 8 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 46.7% |
| Availability | 9 | 20.0% |
| Interference | 4 | 8.9% |
| Loud Commercials | 4 | 8.9% |
| Equipment | 3 | 6.7% |
| Indecency | 2 | 4.4% |
| Privacy | 2 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
504 complaints relating to unwanted calls were recorded on this date, accounting for 50.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 523-3530 | 7 | 1.4% |
| (844) 523-3525 | 4 | 0.8% |
| (202) 235-2097 | 3 | 0.6% |
| (844) 523-3521 | 3 | 0.6% |
| (202) 505-8946 | 2 | 0.4% |
| (567) 302-8021 | 2 | 0.4% |
| (828) 738-8488 | 2 | 0.4% |
| (844) 523-3458 | 2 | 0.4% |
| (844) 523-3520 | 2 | 0.4% |
| (844) 523-3522 | 2 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 38 | 7.5% |
| (833) 431-2961 | 5 | 1.0% |
| (555) 555-5555 | 4 | 0.8% |
| (339) 210-5491 | 3 | 0.6% |
| (410) 202-2143 | 3 | 0.6% |
| (202) 235-2097 | 2 | 0.4% |
| (202) 505-8946 | 2 | 0.4% |
| (531) 231-0351 | 2 | 0.4% |
| (813) 743-3707 | 2 | 0.4% |
| (844) 523-3520 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- (844) 523-3530 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.