FCC Consumer Complaints – 31 January 2024
Introduction
A total of 780 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 31 January 2024, this represented a decline from the 1000 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 356 complaints recorded.
Key statistics
- Total complaints
- 780
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (356)
- Most reported state/territory
- California (102)
Where the complaints came from
Across 551 cities in 52 states and territories, a total of 780 complaints were recorded on 31 January 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 13.1% |
| Texas | 70 | 9.0% |
| Florida | 56 | 7.2% |
| New York | 39 | 5.0% |
| Illinois | 37 | 4.7% |
| Georgia | 32 | 4.1% |
| Pennsylvania | 30 | 3.8% |
| Virginia | 30 | 3.8% |
| Washington | 28 | 3.6% |
| Ohio | 26 | 3.3% |
| Other states and territories | 330 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 578 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 578 | 74.1% |
| Internet | 134 | 17.2% |
| TV | 43 | 5.5% |
| Radio | 19 | 2.4% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
578 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 356 | 61.6% |
| Billing | 79 | 13.7% |
| Availability (including rural call completion) | 51 | 8.8% |
| Equipment | 29 | 5.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.2% |
| Privacy | 13 | 2.2% |
| Interference (including signal jammers) | 11 | 1.9% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
134 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 42.5% |
| Availability | 44 | 32.8% |
| Equipment | 10 | 7.5% |
| Speed | 10 | 7.5% |
| Privacy | 7 | 5.2% |
| Interference | 6 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 41.9% |
| Availability | 9 | 20.9% |
| Interference | 6 | 14.0% |
| Indecency | 4 | 9.3% |
| Equipment | 3 | 7.0% |
| Loud Commercials | 3 | 7.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 356 complaints relating to unwanted calls were recorded on this date, representing 45.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 23 | 6.5% |
| (833) 431-2961 | 4 | 1.1% |
| (801) 803-5387 | 3 | 0.8% |
| (844) 225-2237 | 3 | 0.8% |
| (202) 505-8946 | 2 | 0.6% |
| (823) 431-2961 | 2 | 0.6% |
| (844) 523-3120 | 2 | 0.6% |
| (844) 840-5545 | 2 | 0.6% |
| (855) 648-4250 | 2 | 0.6% |
| (877) 306-5888 | 2 | 0.6% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.