FCC Consumer Complaints – 1 February 2024
Introduction
On 1 February 2024, 773 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 780 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 358 complaints recorded.
Key statistics
- Total complaints
- 773
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (358)
- Most reported state/territory
- California (92)
Where the complaints came from
A total of 773 complaints were recorded on 1 February 2024, with reports originating from 522 cities in 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 11.9% |
| Texas | 70 | 9.1% |
| Florida | 57 | 7.4% |
| Illinois | 53 | 6.9% |
| New York | 40 | 5.2% |
| Ohio | 31 | 4.0% |
| North Carolina | 30 | 3.9% |
| Georgia | 29 | 3.8% |
| Virginia | 27 | 3.5% |
| Pennsylvania | 24 | 3.1% |
| Other states and territories | 320 | 41.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 575 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 575 | 74.4% |
| Internet | 156 | 20.2% |
| TV | 26 | 3.4% |
| Radio | 14 | 1.8% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
575 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 358 | 62.3% |
| Billing | 77 | 13.4% |
| Availability (including rural call completion) | 54 | 9.4% |
| Equipment | 24 | 4.2% |
| Number Portability (keeping your number if you change providers) | 18 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.3% |
| Privacy | 13 | 2.3% |
| Junk Faxes | 10 | 1.7% |
| Interference (including signal jammers) | 6 | 1.0% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
156 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 42.3% |
| Availability | 55 | 35.3% |
| Equipment | 16 | 10.3% |
| Interference | 8 | 5.1% |
| Speed | 6 | 3.8% |
| Privacy | 5 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 358 complaints relating to unwanted calls were recorded on this date, representing 46.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 12 | 3.4% |
| (833) 431-2961 | 4 | 1.1% |
| (833) 905-1655 | 3 | 0.8% |
| (844) 616-7616 | 3 | 0.8% |
| (801) 803-5387 | 2 | 0.6% |
| (844) 523-2765 | 2 | 0.6% |
| (844) 523-3131 | 2 | 0.6% |
| (877) 205-9199 | 2 | 0.6% |
| (202) 852-2723 | 1 | 0.3% |
| (209) 638-5312 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.