FCC Consumer Complaints – 2 February 2024
Introduction
A total of 762 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 February 2024, complaint volume fell from 773 complaints the previous day. The complaints came from 50 states and territories, with California recording the largest share of reports at 136 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 762
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (315)
- Most reported state/territory
- California (136)
Where the complaints came from
A total of 762 complaints were recorded on 2 February 2024, with reports originating from 485 cities in 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 17.8% |
| Texas | 59 | 7.7% |
| New York | 44 | 5.8% |
| Ohio | 37 | 4.9% |
| Florida | 35 | 4.6% |
| New Jersey | 29 | 3.8% |
| Illinois | 28 | 3.7% |
| Washington | 28 | 3.7% |
| Alabama | 27 | 3.5% |
| Pennsylvania | 26 | 3.4% |
| Other states and territories | 312 | 40.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 70 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 538 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 538 | 70.6% |
| Internet | 155 | 20.3% |
| TV | 49 | 6.4% |
| Radio | 11 | 1.4% |
| Accessibility | 6 | 0.8% |
| Broadband Story | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
538 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 315 | 58.6% |
| Billing | 92 | 17.1% |
| Availability (including rural call completion) | 55 | 10.2% |
| Equipment | 31 | 5.8% |
| Number Portability (keeping your number if you change providers) | 21 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.7% |
| Privacy | 8 | 1.5% |
| Interference (including signal jammers) | 4 | 0.7% |
| Junk Faxes | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
155 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 41.9% |
| Availability | 55 | 35.5% |
| Interference | 11 | 7.1% |
| Privacy | 9 | 5.8% |
| Speed | 8 | 5.2% |
| Equipment | 7 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 51.0% |
| Billing | 15 | 30.6% |
| Indecency | 4 | 8.2% |
| Equipment | 2 | 4.1% |
| Loud Commercials | 2 | 4.1% |
| Interference | 1 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
315 complaints relating to unwanted calls were recorded on this date, accounting for 41.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 11 | 3.5% |
| (564) 666-6082 | 2 | 0.6% |
| (833) 431-3530 | 2 | 0.6% |
| (844) 840-5545 | 2 | 0.6% |
| (855) 649-1272 | 2 | 0.6% |
| (202) 381-1578 | 1 | 0.3% |
| (202) 505-8946 | 1 | 0.3% |
| (205) 619-6634 | 1 | 0.3% |
| (209) 528-9453 | 1 | 0.3% |
| (209) 661-5254 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 431-2961 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.