FCC Consumer Complaints – 3 February 2024
Introduction
The Federal Communications Commission recorded 420 consumer complaints on 3 February 2024 relating to telecommunications services, complaint volume fell from 762 complaints the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 420
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (125)
- Most reported state/territory
- California (56)
Where the complaints came from
Across 307 cities in 45 states and territories, a total of 420 complaints were recorded on 3 February 2024. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 13.3% |
| Texas | 34 | 8.1% |
| Florida | 32 | 7.6% |
| Alabama | 23 | 5.5% |
| Illinois | 19 | 4.5% |
| New York | 19 | 4.5% |
| Michigan | 18 | 4.3% |
| Ohio | 18 | 4.3% |
| Georgia | 17 | 4.0% |
| North Carolina | 15 | 3.6% |
| Other states and territories | 169 | 40.2% |
Location highlight
Complaints in California were reported across 40 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 253 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 253 | 60.2% |
| Internet | 92 | 21.9% |
| TV | 60 | 14.3% |
| Radio | 7 | 1.7% |
| Accessibility | 4 | 1.0% |
| Emergency | 4 | 1.0% |
Phone complaints
253 complaints were recorded in this category, representing 60.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 125 | 49.4% |
| Billing | 44 | 17.4% |
| Availability (including rural call completion) | 23 | 9.1% |
| Equipment | 20 | 7.9% |
| Cramming (unauthorized charges on your phone bill) | 14 | 5.5% |
| Privacy | 12 | 4.7% |
| Interference (including signal jammers) | 7 | 2.8% |
| Number Portability (keeping your number if you change providers) | 7 | 2.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
92 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 38.0% |
| Availability | 31 | 33.7% |
| Equipment | 10 | 10.9% |
| Interference | 8 | 8.7% |
| Speed | 6 | 6.5% |
| Privacy | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 55.0% |
| Billing | 9 | 15.0% |
| Loud Commercials | 9 | 15.0% |
| Indecency | 6 | 10.0% |
| Equipment | 1 | 1.7% |
| Interference | 1 | 1.7% |
| Privacy | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 125 complaints relating to unwanted calls were recorded on this date, representing 29.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 7 | 5.6% |
| (202) 381-1578 | 1 | 0.8% |
| (202) 864-2241 | 1 | 0.8% |
| (206) 532-2834 | 1 | 0.8% |
| (209) 565-4082 | 1 | 0.8% |
| (216) 264-3708 | 1 | 0.8% |
| (239) 990-3224 | 1 | 0.8% |
| (252) 250-1844 | 1 | 0.8% |
| (253) 257-4304 | 1 | 0.8% |
| (262) 607-4992 | 1 | 0.8% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 431-2961 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.