FCC Consumer Complaints – 4 February 2024
Introduction
A total of 310 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 4 February 2024, this represented a decline from the 420 complaints recorded the previous day. Complaints were reported across 42 states and territories, with Texas slightly ahead of the other locations. Availability was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 310
- States & territories reporting
- 42
- Most common issue
- Availability (70)
- Most reported state/territory
- Texas (42)
Where the complaints came from
A total of 310 complaints were recorded on 4 February 2024, with reports originating from 216 cities in 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 42 | 13.5% |
| California | 39 | 12.6% |
| Alabama | 25 | 8.1% |
| Florida | 24 | 7.7% |
| Illinois | 18 | 5.8% |
| New York | 15 | 4.8% |
| Pennsylvania | 10 | 3.2% |
| Michigan | 8 | 2.6% |
| Virginia | 8 | 2.6% |
| Georgia | 7 | 2.3% |
| Other states and territories | 113 | 36.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 152 complaints. This was followed by Internet, which accounted for 103 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 152 | 49.0% |
| Internet | 103 | 33.2% |
| TV | 37 | 11.9% |
| Radio | 15 | 4.8% |
| Emergency | 3 | 1.0% |
Phone complaints
152 complaints were recorded in this category, representing 49.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 54 | 35.5% |
| Billing | 28 | 18.4% |
| Equipment | 26 | 17.1% |
| Availability (including rural call completion) | 22 | 14.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.6% |
| Number Portability (keeping your number if you change providers) | 7 | 4.6% |
| Interference (including signal jammers) | 4 | 2.6% |
| Privacy | 4 | 2.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
103 complaints were recorded in this category, representing 33.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 39.8% |
| Billing | 32 | 31.1% |
| Interference | 10 | 9.7% |
| Equipment | 7 | 6.8% |
| Speed | 7 | 6.8% |
| Privacy | 6 | 5.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 67.6% |
| Billing | 5 | 13.5% |
| Indecency | 3 | 8.1% |
| Loud Commercials | 2 | 5.4% |
| Equipment | 1 | 2.7% |
| Interference | 1 | 2.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.