FCC Consumer Complaints – February 2024
Introduction
The Federal Communications Commission recorded 21057 consumer complaints in February 2024 relating to telecommunications services, complaint volume fell from 24354 complaints the previous month. The complaints came from 55 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 8017 complaints.
Key statistics
- Total complaints
- 21057
- Days with complaint data
- 29
- Days with complaints
- 29
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (8017)
- Most reported state/territory
- California (2639)
Daily complaint activity
Across the month, the FCC recorded an average of 726.1 complaints per day. The highest daily total was 1655 complaints on 13 February 2024, while 19 days recorded more complaints than the monthly daily average. The quietest day was 11 February 2024, with 293 complaints, noticeably below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 21057 complaints recorded in February 2024 were submitted from 4809 cities across 55 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 160 of the 170 complaints recorded.
The table below summarises the number of complaints reported in each state and territory during the month, ordered by total reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2639 | 12.5% |
| Texas | 1700 | 8.1% |
| Florida | 1266 | 6.0% |
| New York | 1230 | 5.8% |
| Illinois | 1062 | 5.0% |
| Alabama | 835 | 4.0% |
| Georgia | 814 | 3.9% |
| Pennsylvania | 746 | 3.5% |
| Ohio | 693 | 3.3% |
| North Carolina | 613 | 2.9% |
| Other states and territories | 9440 | 44.8% |
Location highlight
Washington accounted for nearly all complaints recorded in District of Columbia.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded during the month. Phone was the most reported category, with 13246 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 13246 | 62.9% |
| Internet | 4042 | 19.2% |
| TV | 3138 | 14.9% |
| Radio | 442 | 2.1% |
| Accessibility | 111 | 0.5% |
| Emergency | 57 | 0.3% |
| Request for Dispute Assistance | 19 | 0.1% |
| Broadband Story | 2 | 0.0% |
Phone complaints
13246 complaints were recorded in this category during the month, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 8017 | 60.5% |
| Billing | 1873 | 14.1% |
| Availability (including rural call completion) | 1145 | 8.6% |
| Equipment | 843 | 6.4% |
| Number Portability (keeping your number if you change providers) | 458 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 244 | 1.8% |
| Privacy | 215 | 1.6% |
| Junk Faxes | 197 | 1.5% |
| Interference (including signal jammers) | 189 | 1.4% |
| Slamming (change of your carrier without permission) | 52 | 0.4% |
| Rural Call Completion | 6 | 0.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
4042 complaints were recorded in this category during the month, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1647 | 40.7% |
| Availability | 1427 | 35.3% |
| Speed | 299 | 7.4% |
| Interference | 284 | 7.0% |
| Equipment | 220 | 5.4% |
| Privacy | 165 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
3138 complaints were recorded in this category during the month, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 1597 | 50.9% |
| Availability | 847 | 27.0% |
| Billing | 435 | 13.9% |
| Loud Commercials | 143 | 4.6% |
| Interference | 52 | 1.7% |
| Equipment | 45 | 1.4% |
| Privacy | 15 | 0.5% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
442 complaints were recorded in this category during the month, representing 2.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 137 | 31.0% |
| Pirate Radio | 109 | 24.7% |
| Availability | 81 | 18.3% |
| Indecency | 70 | 15.8% |
| Equipment | 13 | 2.9% |
| Billing | 11 | 2.5% |
| Commercials/Promotions | 11 | 2.5% |
The remaining complaints in this category were spread across several issues, including Interference, Pirate Radio and Availability.
Accessibility complaints
111 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 35 | 31.5% |
| Closed Captioning over the Internet | 33 | 29.7% |
| Telecommunications Relay Service (TRS) | 18 | 16.2% |
| Emergency Information on TV | 4 | 3.6% |
| Video Description | 4 | 3.6% |
| Hearing Aid Compatibility of Wireless Phones | 2 | 1.8% |
Closed Captioning on TV and Closed Captioning over the Internet were the main issues reported in this category, while other issues were less common.
Emergency complaints
57 complaints were recorded in this category during the month, representing 0.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 20 | 35.1% |
| Phone | 17 | 29.8% |
| Other | 14 | 24.6% |
| Tower | 6 | 10.5% |
Interference and Phone were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 8017 complaints relating to unwanted calls were recorded on this date, representing 38.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (339) 210-5491 | 15 | 0.2% |
| (202) 381-1578 | 9 | 0.1% |
| (801) 803-5387 | 8 | 0.1% |
| (443) 714-6928 | 7 | 0.1% |
| (469) 908-0939 | 7 | 0.1% |
| (213) 444-5417 | 6 | 0.1% |
| (202) 235-2097 | 5 | 0.1% |
| (413) 461-9036 | 5 | 0.1% |
| (844) 523-2765 | 5 | 0.1% |
| (855) 419-7365 | 5 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 409-3856 | 71 | 0.9% |
| (833) 587-8844 | 70 | 0.9% |
| (833) 431-2961 | 67 | 0.8% |
| (833) 587-8974 | 42 | 0.5% |
| (855) 649-1272 | 23 | 0.3% |
| (844) 523-2765 | 22 | 0.3% |
| (844) 474-2375 | 19 | 0.2% |
| (339) 210-5491 | 14 | 0.2% |
| (609) 600-9927 | 9 | 0.1% |
| (833) 905-1655 | 9 | 0.1% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 409-3856 was reported slightly more often than other business contact numbers.
- (339) 210-5491 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.