FCC Consumer Complaints – 9 February 2024
Introduction
On Friday, 9 February 2024, 784 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 764 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 347 complaints.
Key statistics
- Total complaints
- 784
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (347)
- Most reported state/territory
- California (114)
Where the complaints came from
The 784 complaints recorded on 9 February 2024 were submitted from 531 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 30 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 14.5% |
| Texas | 63 | 8.0% |
| Florida | 56 | 7.1% |
| New York | 42 | 5.4% |
| Illinois | 35 | 4.5% |
| Alabama | 30 | 3.8% |
| New Jersey | 27 | 3.4% |
| Virginia | 26 | 3.3% |
| Washington | 26 | 3.3% |
| Georgia | 23 | 2.9% |
| Other states and territories | 341 | 43.5% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 537 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 537 | 68.5% |
| Internet | 162 | 20.7% |
| TV | 58 | 7.4% |
| Radio | 17 | 2.2% |
| Emergency | 6 | 0.8% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
537 complaints were recorded in this category, representing 68.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 347 | 64.6% |
| Billing | 59 | 11.0% |
| Equipment | 43 | 8.0% |
| Availability (including rural call completion) | 39 | 7.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.0% |
| Privacy | 7 | 1.3% |
| Interference (including signal jammers) | 5 | 0.9% |
| Junk Faxes | 5 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
162 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 39.5% |
| Billing | 61 | 37.7% |
| Interference | 11 | 6.8% |
| Privacy | 10 | 6.2% |
| Equipment | 8 | 4.9% |
| Speed | 8 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 58.6% |
| Billing | 15 | 25.9% |
| Indecency | 3 | 5.2% |
| Equipment | 2 | 3.4% |
| Interference | 2 | 3.4% |
| Loud Commercials | 2 | 3.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 347 complaints relating to unwanted calls on this date, representing 44.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 9 | 2.6% |
| (833) 587-8974 | 6 | 1.7% |
| (227) 205-0012 | 2 | 0.6% |
| (714) 452-2693 | 2 | 0.6% |
| (771) 209-6476 | 2 | 0.6% |
| (206) 230-2893 | 1 | 0.3% |
| (207) 422-8205 | 1 | 0.3% |
| (207) 955-1664 | 1 | 0.3% |
| (209) 849-2125 | 1 | 0.3% |
| (209) 890-0422 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 431-2961 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.