FCC Consumer Complaints – 8 February 2024
Introduction
On 8 February 2024, 764 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 821 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 764
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (308)
- Most reported state/territory
- California (94)
Where the complaints came from
A total of 764 complaints were recorded on 8 February 2024, with reports originating from 506 cities in 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 33 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 12.3% |
| Texas | 73 | 9.6% |
| Florida | 47 | 6.2% |
| Georgia | 37 | 4.8% |
| North Carolina | 34 | 4.5% |
| Alabama | 33 | 4.3% |
| New York | 33 | 4.3% |
| Illinois | 32 | 4.2% |
| New Jersey | 31 | 4.1% |
| Ohio | 28 | 3.7% |
| Other states and territories | 322 | 42.1% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 506 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 506 | 66.2% |
| Internet | 173 | 22.6% |
| TV | 58 | 7.6% |
| Radio | 15 | 2.0% |
| Accessibility | 6 | 0.8% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
506 complaints were recorded in this category, representing 66.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 308 | 60.9% |
| Billing | 80 | 15.8% |
| Availability (including rural call completion) | 36 | 7.1% |
| Equipment | 35 | 6.9% |
| Number Portability (keeping your number if you change providers) | 21 | 4.2% |
| Junk Faxes | 10 | 2.0% |
| Interference (including signal jammers) | 6 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.0% |
| Privacy | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 41.6% |
| Billing | 67 | 38.7% |
| Interference | 11 | 6.4% |
| Equipment | 9 | 5.2% |
| Privacy | 7 | 4.0% |
| Speed | 7 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
58 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 46.6% |
| Billing | 19 | 32.8% |
| Indecency | 6 | 10.3% |
| Interference | 2 | 3.4% |
| Loud Commercials | 2 | 3.4% |
| Equipment | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
308 complaints relating to unwanted calls were recorded on this date, accounting for 40.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 523-2765 | 7 | 2.3% |
| (833) 431-2961 | 5 | 1.6% |
| (213) 444-5417 | 2 | 0.6% |
| (202) 381-1578 | 1 | 0.3% |
| (202) 657-0426 | 1 | 0.3% |
| (202) 970-1427 | 1 | 0.3% |
| (203) 276-2545 | 1 | 0.3% |
| (208) 675-0031 | 1 | 0.3% |
| (209) 479-1212 | 1 | 0.3% |
| (214) 970-4366 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (844) 523-2765 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.