FCC Consumer Complaints – 7 February 2024
Introduction
The Federal Communications Commission recorded 821 consumer complaints on Wednesday, 7 February 2024 relating to telecommunications services, complaint volume fell from 877 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 317 complaints.
Key statistics
- Total complaints
- 821
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (317)
- Most reported state/territory
- California (101)
Where the complaints came from
The 821 complaints recorded on 7 February 2024 were submitted from 553 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 12.3% |
| Texas | 67 | 8.2% |
| New York | 58 | 7.1% |
| Florida | 56 | 6.8% |
| Alabama | 37 | 4.5% |
| Georgia | 37 | 4.5% |
| New Jersey | 29 | 3.5% |
| Illinois | 28 | 3.4% |
| Pennsylvania | 28 | 3.4% |
| Ohio | 26 | 3.2% |
| Other states and territories | 354 | 43.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 58 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 535 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 535 | 65.2% |
| Internet | 185 | 22.5% |
| TV | 69 | 8.4% |
| Radio | 23 | 2.8% |
| Accessibility | 8 | 1.0% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
535 complaints were recorded in this category, representing 65.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 317 | 59.3% |
| Billing | 73 | 13.6% |
| Availability (including rural call completion) | 42 | 7.9% |
| Equipment | 38 | 7.1% |
| Number Portability (keeping your number if you change providers) | 34 | 6.4% |
| Junk Faxes | 9 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.5% |
| Privacy | 6 | 1.1% |
| Interference (including signal jammers) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
185 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 76 | 41.1% |
| Billing | 63 | 34.1% |
| Speed | 15 | 8.1% |
| Equipment | 13 | 7.0% |
| Interference | 13 | 7.0% |
| Privacy | 5 | 2.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 53.6% |
| Billing | 21 | 30.4% |
| Loud Commercials | 4 | 5.8% |
| Indecency | 2 | 2.9% |
| Privacy | 2 | 2.9% |
| Equipment | 1 | 1.4% |
| Interference | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.