FCC Consumer Complaints – 6 February 2024
Introduction
On Tuesday, 6 February 2024, the Federal Communications Commission recorded 877 consumer complaints relating to telecommunications services, complaint volume increased from 672 complaints the previous day. Complaints were reported across 48 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 877
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (353)
- Most reported state/territory
- Texas (89)
Where the complaints came from
Across 584 cities in 48 states and territories, a total of 877 complaints were recorded on 6 February 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 37 of the 52 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 89 | 10.1% |
| California | 87 | 9.9% |
| Florida | 76 | 8.7% |
| Washington | 52 | 5.9% |
| New York | 48 | 5.5% |
| Illinois | 43 | 4.9% |
| Pennsylvania | 32 | 3.6% |
| Alabama | 30 | 3.4% |
| Ohio | 29 | 3.3% |
| New Jersey | 28 | 3.2% |
| Other states and territories | 363 | 41.4% |
Location highlight
A large share of complaints in Washington originated from Seattle, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 599 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 599 | 68.3% |
| Internet | 190 | 21.7% |
| TV | 66 | 7.5% |
| Radio | 15 | 1.7% |
| Accessibility | 5 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
599 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 353 | 58.9% |
| Billing | 84 | 14.0% |
| Equipment | 52 | 8.7% |
| Availability (including rural call completion) | 42 | 7.0% |
| Number Portability (keeping your number if you change providers) | 22 | 3.7% |
| Junk Faxes | 20 | 3.3% |
| Privacy | 10 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
190 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 42.1% |
| Availability | 71 | 37.4% |
| Equipment | 11 | 5.8% |
| Interference | 11 | 5.8% |
| Speed | 10 | 5.3% |
| Privacy | 7 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 47.0% |
| Billing | 22 | 33.3% |
| Indecency | 6 | 9.1% |
| Loud Commercials | 4 | 6.1% |
| Equipment | 2 | 3.0% |
| Interference | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 353 complaints relating to unwanted calls were recorded on this date, representing 40.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 523-2765 | 8 | 2.3% |
| (833) 431-2961 | 5 | 1.4% |
| (609) 600-9927 | 4 | 1.1% |
| (202) 235-2097 | 2 | 0.6% |
| (202) 505-8946 | 2 | 0.6% |
| (855) 649-1272 | 2 | 0.6% |
| (201) 324-2232 | 1 | 0.3% |
| (202) 225-5406 | 1 | 0.3% |
| (213) 444-5417 | 1 | 0.3% |
| (216) 551-8483 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 523-2765 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.