FCC Consumer Complaints – 10 February 2024
Introduction
On 10 February 2024, 378 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 784 complaints the day before. Reports were received from 45 states and territories, with California accounting for the largest number of submissions at 63 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 378
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (128)
- Most reported state/territory
- California (63)
Where the complaints came from
The 378 complaints recorded on 10 February 2024 originated from 282 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 16.7% |
| Florida | 31 | 8.2% |
| Alabama | 27 | 7.1% |
| Texas | 26 | 6.9% |
| New Jersey | 22 | 5.8% |
| New York | 19 | 5.0% |
| Illinois | 17 | 4.5% |
| Arizona | 11 | 2.9% |
| Washington | 11 | 2.9% |
| Pennsylvania | 10 | 2.6% |
| Other states and territories | 141 | 37.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 227 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 227 | 60.1% |
| Internet | 93 | 24.6% |
| TV | 39 | 10.3% |
| Radio | 11 | 2.9% |
| Accessibility | 7 | 1.9% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
227 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 128 | 56.4% |
| Billing | 35 | 15.4% |
| Availability (including rural call completion) | 20 | 8.8% |
| Equipment | 20 | 8.8% |
| Number Portability (keeping your number if you change providers) | 9 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.6% |
| Interference (including signal jammers) | 5 | 2.2% |
| Privacy | 3 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
93 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 36.6% |
| Billing | 31 | 33.3% |
| Speed | 10 | 10.8% |
| Interference | 7 | 7.5% |
| Equipment | 6 | 6.5% |
| Privacy | 5 | 5.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 56.4% |
| Billing | 9 | 23.1% |
| Loud Commercials | 5 | 12.8% |
| Equipment | 1 | 2.6% |
| Indecency | 1 | 2.6% |
| Interference | 1 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 128 complaints relating to unwanted calls were recorded on this date, representing 33.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 7 | 5.5% |
| (823) 421-2961 | 2 | 1.6% |
| (202) 505-4486 | 1 | 0.8% |
| (202) 796-7277 | 1 | 0.8% |
| (209) 389-2253 | 1 | 0.8% |
| (210) 350-0377 | 1 | 0.8% |
| (443) 770-2971 | 1 | 0.8% |
| (470) 866-4957 | 1 | 0.8% |
| (470) 866-4969 | 1 | 0.8% |
| (517) 705-3867 | 1 | 0.8% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 431-2961 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.