FCC Consumer Complaints – 11 February 2024
Introduction
On Sunday, 11 February 2024, 293 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 378 complaints recorded the day before. Reports were received from 39 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 293
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (78)
- Most reported state/territory
- California (26)
Where the complaints came from
The 293 complaints recorded on 11 February 2024 were submitted from 218 cities across 39 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 26 | 8.9% |
| Alabama | 24 | 8.2% |
| North Carolina | 21 | 7.2% |
| Massachusetts | 19 | 6.5% |
| Texas | 18 | 6.1% |
| New York | 17 | 5.8% |
| Florida | 15 | 5.1% |
| Connecticut | 13 | 4.4% |
| Arizona | 12 | 4.1% |
| Pennsylvania | 12 | 4.1% |
| Other states and territories | 116 | 39.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 25 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 150 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 150 | 51.2% |
| Internet | 89 | 30.4% |
| TV | 38 | 13.0% |
| Radio | 12 | 4.1% |
| Accessibility | 2 | 0.7% |
| Emergency | 2 | 0.7% |
Phone complaints
150 complaints were recorded in this category, representing 51.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 78 | 52.0% |
| Billing | 28 | 18.7% |
| Equipment | 17 | 11.3% |
| Availability (including rural call completion) | 9 | 6.0% |
| Number Portability (keeping your number if you change providers) | 6 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
| Interference (including signal jammers) | 3 | 2.0% |
| Privacy | 3 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
89 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 41.6% |
| Billing | 24 | 27.0% |
| Speed | 11 | 12.4% |
| Equipment | 6 | 6.7% |
| Interference | 6 | 6.7% |
| Privacy | 5 | 5.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 71.1% |
| Billing | 4 | 10.5% |
| Loud Commercials | 4 | 10.5% |
| Equipment | 2 | 5.3% |
| Indecency | 1 | 2.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.