FCC Consumer Complaints – 12 February 2024
Introduction
On 12 February 2024, the Federal Communications Commission recorded 1182 consumer complaints relating to telecommunications services, this was higher than the 293 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Indecency were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1182
- States & territories reporting
- 50
- Most common issue
- Indecency (453)
- Most reported state/territory
- California (153)
Where the complaints came from
The 1182 complaints recorded on 12 February 2024 were submitted from 684 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 12.9% |
| New York | 115 | 9.7% |
| Texas | 91 | 7.7% |
| Illinois | 58 | 4.9% |
| Florida | 56 | 4.7% |
| Georgia | 44 | 3.7% |
| Maryland | 43 | 3.6% |
| Michigan | 42 | 3.6% |
| Pennsylvania | 40 | 3.4% |
| Virginia | 35 | 3.0% |
| Other states and territories | 503 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. TV was the most reported category, with 535 complaints. This was followed by Phone, which accounted for 451 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 535 | 45.3% |
| Phone | 451 | 38.2% |
| Internet | 173 | 14.6% |
| Radio | 15 | 1.3% |
| Accessibility | 5 | 0.4% |
| Emergency | 3 | 0.3% |
TV complaints
535 complaints were recorded in this category, representing 45.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 453 | 84.7% |
| Availability | 49 | 9.2% |
| Billing | 12 | 2.2% |
| Interference | 10 | 1.9% |
| Loud Commercials | 8 | 1.5% |
| Equipment | 2 | 0.4% |
| Privacy | 1 | 0.2% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Phone complaints
451 complaints were recorded in this category, representing 38.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 272 | 60.3% |
| Billing | 68 | 15.1% |
| Equipment | 36 | 8.0% |
| Availability (including rural call completion) | 33 | 7.3% |
| Junk Faxes | 11 | 2.4% |
| Interference (including signal jammers) | 9 | 2.0% |
| Number Portability (keeping your number if you change providers) | 7 | 1.6% |
| Privacy | 7 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
173 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 39.9% |
| Billing | 65 | 37.6% |
| Speed | 15 | 8.7% |
| Interference | 9 | 5.2% |
| Privacy | 9 | 5.2% |
| Equipment | 6 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
272 complaints relating to unwanted calls were recorded on this date, accounting for 23% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 5 | 1.8% |
| (833) 587-8974 | 3 | 1.1% |
| (844) 474-2375 | 3 | 1.1% |
| (469) 632-4270 | 2 | 0.7% |
| (555) 555-5555 | 2 | 0.7% |
| (202) 899-0712 | 1 | 0.4% |
| (206) 761-3727 | 1 | 0.4% |
| (207) 208-8763 | 1 | 0.4% |
| (209) 774-1127 | 1 | 0.4% |
| (213) 217-9506 | 1 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 431-2961 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.