FCC Consumer Complaints – 13 February 2024
Introduction
The Federal Communications Commission recorded 1655 consumer complaints on Tuesday, 13 February 2024 relating to telecommunications services, this was higher than the 1182 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Indecency, accounting for 835 complaints.
Key statistics
- Total complaints
- 1655
- States & territories reporting
- 52
- Most common issue
- Indecency (835)
- Most reported state/territory
- California (213)
Where the complaints came from
The 1655 complaints recorded on 13 February 2024 were submitted from 889 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 21 of the 34 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 213 | 12.9% |
| New York | 130 | 7.9% |
| Texas | 123 | 7.4% |
| Illinois | 102 | 6.2% |
| Florida | 82 | 5.0% |
| Pennsylvania | 70 | 4.2% |
| Georgia | 57 | 3.4% |
| Virginia | 54 | 3.3% |
| Ohio | 51 | 3.1% |
| Washington | 51 | 3.1% |
| Other states and territories | 722 | 43.6% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. TV was the most reported category, with 916 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 916 | 55.3% |
| Phone | 556 | 33.6% |
| Internet | 160 | 9.7% |
| Radio | 18 | 1.1% |
| Accessibility | 3 | 0.2% |
| Emergency | 2 | 0.1% |
TV complaints
916 complaints were recorded in this category, representing 55.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 833 | 90.9% |
| Availability | 43 | 4.7% |
| Billing | 18 | 2.0% |
| Interference | 10 | 1.1% |
| Loud Commercials | 8 | 0.9% |
| Equipment | 2 | 0.2% |
| Privacy | 1 | 0.1% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Phone complaints
556 complaints were recorded in this category, representing 33.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 59.2% |
| Billing | 96 | 17.3% |
| Availability (including rural call completion) | 32 | 5.8% |
| Equipment | 32 | 5.8% |
| Number Portability (keeping your number if you change providers) | 20 | 3.6% |
| Slamming (change of your carrier without permission) | 13 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Junk Faxes | 9 | 1.6% |
| Privacy | 7 | 1.3% |
| Interference (including signal jammers) | 6 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 50.6% |
| Availability | 44 | 27.5% |
| Speed | 16 | 10.0% |
| Interference | 11 | 6.9% |
| Equipment | 4 | 2.5% |
| Privacy | 4 | 2.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 329 complaints relating to unwanted calls on this date, representing 19.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 587-8974 | 18 | 5.5% |
| (443) 714-6925 | 3 | 0.9% |
| (202) 417-2176 | 1 | 0.3% |
| (202) 539-1997 | 1 | 0.3% |
| (202) 936-4163 | 1 | 0.3% |
| (205) 205-9686 | 1 | 0.3% |
| (210) 423-4682 | 1 | 0.3% |
| (213) 833-9841 | 1 | 0.3% |
| (217) 991-8360 | 1 | 0.3% |
| (218) 382-8556 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 587-8974 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.