FCC Consumer Complaints – 14 February 2024
Introduction
The Federal Communications Commission recorded 972 consumer complaints on Wednesday, 14 February 2024 relating to telecommunications services, this represented a decline from the 1655 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 380 complaints.
Key statistics
- Total complaints
- 972
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (380)
- Most reported state/territory
- California (129)
Where the complaints came from
The 972 complaints recorded on 14 February 2024 were submitted from 614 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 32 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 13.3% |
| Texas | 78 | 8.0% |
| Florida | 54 | 5.6% |
| Illinois | 50 | 5.1% |
| New York | 44 | 4.5% |
| Pennsylvania | 41 | 4.2% |
| Georgia | 39 | 4.0% |
| Alabama | 32 | 3.3% |
| Ohio | 31 | 3.2% |
| Arizona | 25 | 2.6% |
| Other states and territories | 447 | 46.0% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 69 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 594 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 594 | 61.1% |
| TV | 186 | 19.1% |
| Internet | 165 | 17.0% |
| Radio | 21 | 2.2% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
594 complaints were recorded in this category, representing 61.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 380 | 64.0% |
| Billing | 80 | 13.5% |
| Availability (including rural call completion) | 53 | 8.9% |
| Equipment | 41 | 6.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.2% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 7 | 1.2% |
| Junk Faxes | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
186 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 129 | 69.4% |
| Availability | 29 | 15.6% |
| Billing | 16 | 8.6% |
| Loud Commercials | 6 | 3.2% |
| Interference | 4 | 2.2% |
| Equipment | 1 | 0.5% |
| Privacy | 1 | 0.5% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
165 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 41.8% |
| Availability | 61 | 37.0% |
| Speed | 12 | 7.3% |
| Interference | 11 | 6.7% |
| Equipment | 8 | 4.8% |
| Privacy | 4 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.