FCC Consumer Complaints – 15 February 2024
Introduction
On Thursday, 15 February 2024, the Federal Communications Commission recorded 865 consumer complaints relating to telecommunications services, this was lower than the 972 complaints recorded the previous day. Reports were received from 47 states and territories, with California accounting for the largest number of submissions at 114 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 377 complaints.
Key statistics
- Total complaints
- 865
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (377)
- Most reported state/territory
- California (114)
Where the complaints came from
Reports recorded on 15 February 2024 show 865 complaints originating from 543 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 13.2% |
| Texas | 56 | 6.5% |
| Florida | 53 | 6.1% |
| New York | 49 | 5.7% |
| Georgia | 46 | 5.3% |
| Illinois | 40 | 4.6% |
| Alabama | 38 | 4.4% |
| North Carolina | 33 | 3.8% |
| Ohio | 33 | 3.8% |
| Michigan | 29 | 3.4% |
| Other states and territories | 372 | 43.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 75 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 556 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 556 | 64.3% |
| Internet | 145 | 16.8% |
| TV | 127 | 14.7% |
| Radio | 26 | 3.0% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
556 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 377 | 67.8% |
| Billing | 64 | 11.5% |
| Availability (including rural call completion) | 43 | 7.7% |
| Equipment | 25 | 4.5% |
| Number Portability (keeping your number if you change providers) | 16 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.8% |
| Interference (including signal jammers) | 7 | 1.3% |
| Junk Faxes | 6 | 1.1% |
| Privacy | 6 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
145 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 37.9% |
| Billing | 50 | 34.5% |
| Equipment | 11 | 7.6% |
| Interference | 11 | 7.6% |
| Speed | 11 | 7.6% |
| Privacy | 7 | 4.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
127 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 68 | 53.5% |
| Availability | 32 | 25.2% |
| Billing | 14 | 11.0% |
| Loud Commercials | 6 | 4.7% |
| Interference | 4 | 3.1% |
| Equipment | 2 | 1.6% |
| Privacy | 1 | 0.8% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 377 complaints relating to unwanted calls were recorded on this date, representing 43.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 587-8974 | 7 | 1.9% |
| (833) 409-3856 | 5 | 1.3% |
| (443) 714-6928 | 4 | 1.1% |
| (707) 406-6643 | 2 | 0.5% |
| (828) 226-1493 | 2 | 0.5% |
| (833) 587-8844 | 2 | 0.5% |
| (855) 419-7365 | 2 | 0.5% |
| (201) 356-9569 | 1 | 0.3% |
| (201) 581-5122 | 1 | 0.3% |
| (202) 235-2097 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 587-8974 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.