FCC Consumer Complaints – 16 February 2024
Introduction
A total of 833 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 16 February 2024, this represented a decline from the 865 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 386 complaints.
Key statistics
- Total complaints
- 833
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (386)
- Most reported state/territory
- California (98)
Where the complaints came from
On 16 February 2024, the 833 complaints recorded by the Federal Communications Commission were reported from 523 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 11.8% |
| Texas | 72 | 8.6% |
| Illinois | 71 | 8.5% |
| New York | 41 | 4.9% |
| Pennsylvania | 40 | 4.8% |
| Florida | 33 | 4.0% |
| Virginia | 32 | 3.8% |
| Georgia | 31 | 3.7% |
| Alabama | 28 | 3.4% |
| Michigan | 28 | 3.4% |
| Other states and territories | 359 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 579 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 579 | 69.5% |
| Internet | 148 | 17.8% |
| TV | 87 | 10.4% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
579 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 386 | 66.7% |
| Billing | 76 | 13.1% |
| Availability (including rural call completion) | 32 | 5.5% |
| Equipment | 28 | 4.8% |
| Number Portability (keeping your number if you change providers) | 17 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.7% |
| Interference (including signal jammers) | 9 | 1.6% |
| Privacy | 8 | 1.4% |
| Slamming (change of your carrier without permission) | 7 | 1.2% |
| Junk Faxes | 5 | 0.9% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
148 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 45.3% |
| Availability | 43 | 29.1% |
| Speed | 12 | 8.1% |
| Interference | 11 | 7.4% |
| Equipment | 8 | 5.4% |
| Privacy | 7 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
87 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 31.0% |
| Availability | 26 | 29.9% |
| Billing | 19 | 21.8% |
| Loud Commercials | 14 | 16.1% |
| Equipment | 1 | 1.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 386 complaints relating to unwanted calls were recorded on this date, representing 46.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 409-3856 | 9 | 2.3% |
| (833) 587-8844 | 7 | 1.8% |
| (610) 737-8469 | 2 | 0.5% |
| (833) 431-2961 | 2 | 0.5% |
| (844) 204-6130 | 2 | 0.5% |
| (904) 892-8353 | 2 | 0.5% |
| (201) 734-4804 | 1 | 0.3% |
| (203) 816-2690 | 1 | 0.3% |
| (207) 492-8531 | 1 | 0.3% |
| (209) 394-8416 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 409-3856 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.