FCC Consumer Complaints – 29 February 2024
Introduction
A total of 841 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 February 2024, this was higher than the 803 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 397 complaints recorded.
Key statistics
- Total complaints
- 841
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (397)
- Most reported state/territory
- California (105)
Where the complaints came from
The 841 complaints recorded on 29 February 2024 were submitted from 538 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 12.5% |
| Georgia | 60 | 7.1% |
| Texas | 60 | 7.1% |
| Florida | 49 | 5.8% |
| New York | 44 | 5.2% |
| Illinois | 40 | 4.8% |
| Arizona | 28 | 3.3% |
| Alabama | 27 | 3.2% |
| Connecticut | 23 | 2.7% |
| Ohio | 23 | 2.7% |
| Other states and territories | 380 | 45.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 56 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 614 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 614 | 73.0% |
| Internet | 141 | 16.8% |
| TV | 57 | 6.8% |
| Radio | 23 | 2.7% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
614 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 397 | 64.7% |
| Billing | 64 | 10.4% |
| Availability (including rural call completion) | 44 | 7.2% |
| Equipment | 30 | 4.9% |
| Number Portability (keeping your number if you change providers) | 25 | 4.1% |
| Junk Faxes | 24 | 3.9% |
| Interference (including signal jammers) | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Privacy | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
141 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 43.3% |
| Availability | 45 | 31.9% |
| Speed | 13 | 9.2% |
| Interference | 11 | 7.8% |
| Equipment | 8 | 5.7% |
| Privacy | 3 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
57 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 49.1% |
| Billing | 19 | 33.3% |
| Loud Commercials | 6 | 10.5% |
| Equipment | 2 | 3.5% |
| Indecency | 2 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.