FCC Consumer Complaints – 1 March 2024
Introduction
On Friday, 1 March 2024, the Federal Communications Commission recorded 702 consumer complaints relating to telecommunications services, this was lower than the 841 complaints recorded the day before. Submissions were made from 51 states and territories, with California accounting for the highest number of complaints at 104. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 702
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (292)
- Most reported state/territory
- California (104)
Where the complaints came from
Across 478 cities in 51 states and territories, a total of 702 complaints were recorded on 1 March 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 29 of the 38 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 14.8% |
| New York | 47 | 6.7% |
| Florida | 41 | 5.8% |
| Texas | 41 | 5.8% |
| Alabama | 38 | 5.4% |
| Illinois | 35 | 5.0% |
| Pennsylvania | 29 | 4.1% |
| Maryland | 25 | 3.6% |
| Georgia | 23 | 3.3% |
| Michigan | 19 | 2.7% |
| Other states and territories | 298 | 42.5% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 492 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 492 | 70.1% |
| Internet | 131 | 18.7% |
| TV | 64 | 9.1% |
| Radio | 11 | 1.6% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
492 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 292 | 59.3% |
| Billing | 82 | 16.7% |
| Availability (including rural call completion) | 41 | 8.3% |
| Equipment | 25 | 5.1% |
| Privacy | 16 | 3.3% |
| Interference (including signal jammers) | 12 | 2.4% |
| Number Portability (keeping your number if you change providers) | 9 | 1.8% |
| Junk Faxes | 7 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
131 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 42.7% |
| Availability | 45 | 34.4% |
| Privacy | 9 | 6.9% |
| Speed | 9 | 6.9% |
| Equipment | 6 | 4.6% |
| Interference | 6 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
64 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 53.1% |
| Billing | 18 | 28.1% |
| Loud Commercials | 5 | 7.8% |
| Indecency | 3 | 4.7% |
| Equipment | 2 | 3.1% |
| Interference | 2 | 3.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 292 complaints relating to unwanted calls were recorded on this date, representing 41.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 587-8844 | 5 | 1.7% |
| (833) 409-3856 | 3 | 1.0% |
| (434) 216-1024 | 2 | 0.7% |
| (712) 227-9983 | 2 | 0.7% |
| (206) 533-3165 | 1 | 0.3% |
| (210) 367-0357 | 1 | 0.3% |
| (213) 204-5776 | 1 | 0.3% |
| (213) 663-1831 | 1 | 0.3% |
| (213) 799-1499 | 1 | 0.3% |
| (214) 624-6988 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 587-8844 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.