FCC Consumer Complaints – 2 March 2024
Introduction
A total of 368 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 March 2024, this represented a decline from the 702 complaints recorded the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 368
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (142)
- Most reported state/territory
- California (52)
Where the complaints came from
The 368 complaints recorded on 2 March 2024 originated from 256 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 14.1% |
| Alabama | 27 | 7.3% |
| Texas | 24 | 6.5% |
| Florida | 23 | 6.3% |
| Illinois | 18 | 4.9% |
| North Carolina | 18 | 4.9% |
| New York | 14 | 3.8% |
| Pennsylvania | 14 | 3.8% |
| Nevada | 12 | 3.3% |
| Kansas | 11 | 3.0% |
| Other states and territories | 155 | 42.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 37 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 243 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 243 | 66.0% |
| Internet | 70 | 19.0% |
| TV | 35 | 9.5% |
| Radio | 13 | 3.5% |
| Emergency | 7 | 1.9% |
Phone complaints
243 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 142 | 58.4% |
| Billing | 41 | 16.9% |
| Availability (including rural call completion) | 22 | 9.1% |
| Equipment | 11 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 4.1% |
| Number Portability (keeping your number if you change providers) | 6 | 2.5% |
| Interference (including signal jammers) | 5 | 2.1% |
| Privacy | 5 | 2.1% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
70 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 40.0% |
| Availability | 25 | 35.7% |
| Speed | 8 | 11.4% |
| Interference | 4 | 5.7% |
| Privacy | 3 | 4.3% |
| Equipment | 2 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
35 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 65.7% |
| Billing | 5 | 14.3% |
| Loud Commercials | 3 | 8.6% |
| Indecency | 2 | 5.7% |
| Interference | 2 | 5.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.