FCC Consumer Complaints – 3 March 2024
Introduction
On Sunday, 3 March 2024, 280 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 368 complaints recorded the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 280
- States & territories reporting
- 44
- Most common issue
- Billing (67)
- Most reported state/territory
- California (43)
Where the complaints came from
The 280 complaints recorded on 3 March 2024 were submitted from 205 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 15.4% |
| Alabama | 23 | 8.2% |
| Texas | 20 | 7.1% |
| New York | 17 | 6.1% |
| Illinois | 15 | 5.4% |
| Missouri | 12 | 4.3% |
| Ohio | 12 | 4.3% |
| Florida | 10 | 3.6% |
| Michigan | 10 | 3.6% |
| North Carolina | 10 | 3.6% |
| Other states and territories | 108 | 38.6% |
Location highlight
Complaints in California were reported across 35 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 145 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 145 | 51.8% |
| Internet | 82 | 29.3% |
| TV | 41 | 14.6% |
| Radio | 8 | 2.9% |
| Accessibility | 2 | 0.7% |
| Emergency | 2 | 0.7% |
Phone complaints
145 complaints were recorded in this category, representing 51.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 59 | 40.7% |
| Billing | 34 | 23.4% |
| Availability (including rural call completion) | 21 | 14.5% |
| Equipment | 16 | 11.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.1% |
| Privacy | 5 | 3.4% |
| Number Portability (keeping your number if you change providers) | 3 | 2.1% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
82 complaints were recorded in this category, representing 29.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 30.5% |
| Availability | 24 | 29.3% |
| Speed | 14 | 17.1% |
| Interference | 12 | 14.6% |
| Equipment | 6 | 7.3% |
| Privacy | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
41 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 75.6% |
| Billing | 8 | 19.5% |
| Interference | 1 | 2.4% |
| Loud Commercials | 1 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.