FCC Consumer Complaints – 4 March 2024
Introduction
The Federal Communications Commission recorded 714 consumer complaints on 4 March 2024 relating to telecommunications services, this was higher than the 280 complaints recorded the previous day. Submissions were made from 49 states and territories, with California accounting for the highest number of complaints at 99. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 714
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (262)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 484 cities in 49 states and territories, a total of 714 complaints were recorded on 4 March 2024. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 32 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 13.9% |
| Florida | 47 | 6.6% |
| Texas | 47 | 6.6% |
| Illinois | 34 | 4.8% |
| Alabama | 32 | 4.5% |
| Washington | 31 | 4.3% |
| New York | 30 | 4.2% |
| Pennsylvania | 24 | 3.4% |
| North Carolina | 21 | 2.9% |
| Michigan | 20 | 2.8% |
| Other states and territories | 325 | 45.5% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 479 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 479 | 67.1% |
| Internet | 150 | 21.0% |
| TV | 69 | 9.7% |
| Radio | 11 | 1.5% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
Phone complaints
479 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 262 | 54.7% |
| Billing | 86 | 18.0% |
| Availability (including rural call completion) | 40 | 8.4% |
| Equipment | 33 | 6.9% |
| Number Portability (keeping your number if you change providers) | 20 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.7% |
| Interference (including signal jammers) | 8 | 1.7% |
| Privacy | 8 | 1.7% |
| Junk Faxes | 7 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 42.7% |
| Availability | 44 | 29.3% |
| Speed | 14 | 9.3% |
| Equipment | 10 | 6.7% |
| Interference | 10 | 6.7% |
| Privacy | 8 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
69 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 52.2% |
| Billing | 20 | 29.0% |
| Loud Commercials | 5 | 7.2% |
| Equipment | 3 | 4.3% |
| Indecency | 3 | 4.3% |
| Privacy | 2 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.