FCC Consumer Complaints – 5 March 2024
Introduction
The Federal Communications Commission recorded 739 consumer complaints on 5 March 2024 relating to telecommunications services, this represented an increase from the 714 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 739
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (294)
- Most reported state/territory
- California (80)
Where the complaints came from
On 5 March 2024, the 739 complaints recorded by the Federal Communications Commission were reported from 509 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 10.8% |
| Texas | 74 | 10.0% |
| Florida | 61 | 8.3% |
| New York | 41 | 5.5% |
| Illinois | 33 | 4.5% |
| Georgia | 30 | 4.1% |
| Ohio | 30 | 4.1% |
| Alabama | 26 | 3.5% |
| Michigan | 26 | 3.5% |
| North Carolina | 25 | 3.4% |
| Other states and territories | 313 | 42.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 518 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 518 | 70.1% |
| Internet | 158 | 21.4% |
| TV | 46 | 6.2% |
| Radio | 14 | 1.9% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
518 complaints were recorded in this category, representing 70.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 294 | 56.8% |
| Billing | 84 | 16.2% |
| Availability (including rural call completion) | 44 | 8.5% |
| Equipment | 37 | 7.1% |
| Number Portability (keeping your number if you change providers) | 14 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.5% |
| Interference (including signal jammers) | 13 | 2.5% |
| Junk Faxes | 11 | 2.1% |
| Privacy | 7 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
158 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 45.6% |
| Availability | 53 | 33.5% |
| Interference | 14 | 8.9% |
| Speed | 11 | 7.0% |
| Equipment | 5 | 3.2% |
| Privacy | 3 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 47.8% |
| Billing | 14 | 30.4% |
| Equipment | 3 | 6.5% |
| Indecency | 3 | 6.5% |
| Loud Commercials | 3 | 6.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.