FCC Consumer Complaints – 6 March 2024
Introduction
The Federal Communications Commission recorded 850 consumer complaints on 6 March 2024 relating to telecommunications services, complaint volume increased from 739 complaints the day before. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 850
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (314)
- Most reported state/territory
- Florida (84)
Where the complaints came from
The 850 complaints recorded on 6 March 2024 originated from 542 cities across 52 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 84 | 9.9% |
| California | 79 | 9.3% |
| Texas | 52 | 6.1% |
| Illinois | 51 | 6.0% |
| New York | 51 | 6.0% |
| Ohio | 39 | 4.6% |
| Michigan | 30 | 3.5% |
| Pennsylvania | 29 | 3.4% |
| West Virginia | 28 | 3.3% |
| Georgia | 25 | 2.9% |
| Other states and territories | 382 | 44.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 601 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 70.7% |
| Internet | 174 | 20.5% |
| TV | 52 | 6.1% |
| Radio | 17 | 2.0% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
601 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 314 | 52.2% |
| Billing | 99 | 16.5% |
| Equipment | 76 | 12.6% |
| Availability (including rural call completion) | 50 | 8.3% |
| Number Portability (keeping your number if you change providers) | 18 | 3.0% |
| Privacy | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.7% |
| Junk Faxes | 10 | 1.7% |
| Interference (including signal jammers) | 9 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
174 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 48.3% |
| Availability | 50 | 28.7% |
| Interference | 14 | 8.0% |
| Speed | 11 | 6.3% |
| Equipment | 10 | 5.7% |
| Privacy | 5 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 48.1% |
| Billing | 16 | 30.8% |
| Loud Commercials | 5 | 9.6% |
| Interference | 3 | 5.8% |
| Equipment | 2 | 3.8% |
| Indecency | 1 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.