FCC Consumer Complaints – 7 March 2024
Introduction
A total of 754 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 7 March 2024, this was lower than the 850 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 329 complaints.
Key statistics
- Total complaints
- 754
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (329)
- Most reported state/territory
- California (89)
Where the complaints came from
Reports recorded on 7 March 2024 show 754 complaints originating from 498 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 32 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 11.8% |
| Texas | 54 | 7.2% |
| Florida | 51 | 6.8% |
| Illinois | 45 | 6.0% |
| New York | 45 | 6.0% |
| Pennsylvania | 33 | 4.4% |
| Alabama | 32 | 4.2% |
| Arizona | 26 | 3.4% |
| Michigan | 22 | 2.9% |
| Maryland | 21 | 2.8% |
| Other states and territories | 335 | 44.4% |
Location highlights
- Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
- California had the widest distribution of complaints, with reports originating from 55 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 533 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 533 | 70.7% |
| Internet | 129 | 17.1% |
| TV | 68 | 9.0% |
| Radio | 15 | 2.0% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
533 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 329 | 61.7% |
| Billing | 75 | 14.1% |
| Availability (including rural call completion) | 49 | 9.2% |
| Equipment | 26 | 4.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.3% |
| Interference (including signal jammers) | 10 | 1.9% |
| Junk Faxes | 9 | 1.7% |
| Privacy | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 46.5% |
| Availability | 40 | 31.0% |
| Interference | 12 | 9.3% |
| Speed | 7 | 5.4% |
| Equipment | 6 | 4.7% |
| Privacy | 4 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 61.8% |
| Billing | 18 | 26.5% |
| Indecency | 4 | 5.9% |
| Equipment | 2 | 2.9% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.