FCC Consumer Complaints – 8 March 2024
Introduction
A total of 644 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 8 March 2024, this was lower than the 754 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 290 complaints.
Key statistics
- Total complaints
- 644
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (290)
- Most reported state/territory
- California (70)
Where the complaints came from
Reports recorded on 8 March 2024 show 644 complaints originating from 424 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 24 of the 34 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 10.9% |
| Texas | 49 | 7.6% |
| Florida | 40 | 6.2% |
| New York | 36 | 5.6% |
| Alabama | 34 | 5.3% |
| Illinois | 30 | 4.7% |
| Oregon | 26 | 4.0% |
| Pennsylvania | 25 | 3.9% |
| Virginia | 25 | 3.9% |
| Georgia | 23 | 3.6% |
| Other states and territories | 286 | 44.4% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 444 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 444 | 68.9% |
| Internet | 107 | 16.6% |
| TV | 66 | 10.2% |
| Radio | 16 | 2.5% |
| Accessibility | 6 | 0.9% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
| Broadband Story | 1 | 0.2% |
Phone complaints
444 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 290 | 65.3% |
| Billing | 54 | 12.2% |
| Availability (including rural call completion) | 32 | 7.2% |
| Equipment | 26 | 5.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.9% |
| Junk Faxes | 9 | 2.0% |
| Privacy | 8 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.4% |
| Interference (including signal jammers) | 4 | 0.9% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
107 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 41.1% |
| Availability | 33 | 30.8% |
| Interference | 10 | 9.3% |
| Equipment | 8 | 7.5% |
| Privacy | 7 | 6.5% |
| Speed | 5 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 60.6% |
| Billing | 20 | 30.3% |
| Interference | 3 | 4.5% |
| Equipment | 1 | 1.5% |
| Indecency | 1 | 1.5% |
| Loud Commercials | 1 | 1.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.