FCC Consumer Complaints – 22 February 2024
Introduction
On Thursday, 22 February 2024, the Federal Communications Commission recorded 890 consumer complaints relating to telecommunications services, this represented an increase from the 863 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 406 complaints.
Key statistics
- Total complaints
- 890
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (406)
- Most reported state/territory
- California (121)
Where the complaints came from
Reports recorded on 22 February 2024 show 890 complaints originating from 575 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 20 of the 31 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 13.6% |
| Texas | 77 | 8.7% |
| Florida | 60 | 6.7% |
| Illinois | 52 | 5.8% |
| New York | 47 | 5.3% |
| Georgia | 33 | 3.7% |
| North Carolina | 33 | 3.7% |
| Alabama | 31 | 3.5% |
| Colorado | 27 | 3.0% |
| Pennsylvania | 26 | 2.9% |
| Other states and territories | 383 | 43.0% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 669 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 669 | 75.2% |
| Internet | 159 | 17.9% |
| TV | 48 | 5.4% |
| Radio | 13 | 1.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
669 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 406 | 60.7% |
| Availability (including rural call completion) | 104 | 15.5% |
| Billing | 81 | 12.1% |
| Equipment | 18 | 2.7% |
| Number Portability (keeping your number if you change providers) | 16 | 2.4% |
| Privacy | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Interference (including signal jammers) | 10 | 1.5% |
| Junk Faxes | 10 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
159 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 47.8% |
| Availability | 51 | 32.1% |
| Interference | 10 | 6.3% |
| Speed | 10 | 6.3% |
| Equipment | 9 | 5.7% |
| Privacy | 3 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 56.3% |
| Billing | 14 | 29.2% |
| Loud Commercials | 3 | 6.3% |
| Indecency | 2 | 4.2% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 406 complaints relating to unwanted calls on this date, representing 45.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 587-8844 | 8 | 2.0% |
| (833) 409-3856 | 5 | 1.2% |
| (443) 714-6921 | 3 | 0.7% |
| (808) 450-2454 | 2 | 0.5% |
| (201) 637-7394 | 1 | 0.2% |
| (206) 451-2186 | 1 | 0.2% |
| (206) 647-9940 | 1 | 0.2% |
| (206) 944-1662 | 1 | 0.2% |
| (209) 774-1046 | 1 | 0.2% |
| (231) 417-0975 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 587-8844 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.