FCC Consumer Complaints – 23 February 2024
Introduction
On Friday, 23 February 2024, the Federal Communications Commission recorded 792 consumer complaints relating to telecommunications services, this represented a decline from the 890 complaints recorded the day before. Submissions were made from 52 states and territories, with California accounting for the highest number of complaints at 110. The largest number of complaints related to Unwanted Calls, with 375 complaints.
Key statistics
- Total complaints
- 792
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (375)
- Most reported state/territory
- California (110)
Where the complaints came from
The 792 complaints recorded on 23 February 2024 originated from 533 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 33 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 13.9% |
| Florida | 51 | 6.4% |
| New York | 50 | 6.3% |
| Texas | 50 | 6.3% |
| Georgia | 36 | 4.5% |
| Illinois | 36 | 4.5% |
| Alabama | 33 | 4.2% |
| Pennsylvania | 31 | 3.9% |
| Ohio | 28 | 3.5% |
| North Carolina | 25 | 3.2% |
| Other states and territories | 342 | 43.2% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 564 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 564 | 71.2% |
| Internet | 153 | 19.3% |
| TV | 57 | 7.2% |
| Radio | 12 | 1.5% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.3% |
Phone complaints
564 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 375 | 66.5% |
| Availability (including rural call completion) | 58 | 10.3% |
| Billing | 57 | 10.1% |
| Equipment | 31 | 5.5% |
| Number Portability (keeping your number if you change providers) | 14 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.6% |
| Interference (including signal jammers) | 6 | 1.1% |
| Privacy | 6 | 1.1% |
| Rural Call Completion | 3 | 0.5% |
| Junk Faxes | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
153 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 49.0% |
| Availability | 51 | 33.3% |
| Equipment | 8 | 5.2% |
| Speed | 8 | 5.2% |
| Interference | 7 | 4.6% |
| Privacy | 4 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 49.1% |
| Billing | 17 | 29.8% |
| Indecency | 7 | 12.3% |
| Equipment | 3 | 5.3% |
| Loud Commercials | 2 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 375 complaints relating to unwanted calls were recorded on this date, representing 47.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 409-3856 | 9 | 2.4% |
| (833) 587-8844 | 9 | 2.4% |
| (503) 662-1046 | 2 | 0.5% |
| (561) 406-4851 | 2 | 0.5% |
| (833) 495-1009 | 2 | 0.5% |
| (844) 474-2375 | 2 | 0.5% |
| (844) 562-7171 | 2 | 0.5% |
| (877) 206-4005 | 2 | 0.5% |
| (209) 306-8990 | 1 | 0.3% |
| (213) 769-3287 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.