FCC Consumer Complaints – 20 February 2024
Introduction
On 20 February 2024, the Federal Communications Commission recorded 826 consumer complaints relating to telecommunications services, this represented an increase from the 622 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 386 complaints.
Key statistics
- Total complaints
- 826
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (386)
- Most reported state/territory
- California (119)
Where the complaints came from
A total of 826 complaints were recorded on 20 February 2024, with reports originating from 542 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 14.4% |
| Texas | 74 | 9.0% |
| Georgia | 49 | 5.9% |
| New York | 49 | 5.9% |
| Illinois | 39 | 4.7% |
| Florida | 35 | 4.2% |
| Ohio | 32 | 3.9% |
| Michigan | 28 | 3.4% |
| Pennsylvania | 28 | 3.4% |
| Alabama | 27 | 3.3% |
| Other states and territories | 345 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 570 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 570 | 69.0% |
| Internet | 154 | 18.6% |
| TV | 71 | 8.6% |
| Radio | 19 | 2.3% |
| Accessibility | 9 | 1.1% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
570 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 386 | 67.7% |
| Billing | 67 | 11.8% |
| Availability (including rural call completion) | 46 | 8.1% |
| Equipment | 26 | 4.6% |
| Number Portability (keeping your number if you change providers) | 11 | 1.9% |
| Junk Faxes | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Privacy | 8 | 1.4% |
| Interference (including signal jammers) | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 39.0% |
| Availability | 54 | 35.1% |
| Interference | 13 | 8.4% |
| Speed | 12 | 7.8% |
| Equipment | 9 | 5.8% |
| Privacy | 6 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 43.7% |
| Billing | 24 | 33.8% |
| Indecency | 8 | 11.3% |
| Loud Commercials | 4 | 5.6% |
| Equipment | 2 | 2.8% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
386 complaints relating to unwanted calls were recorded on this date, accounting for 46.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 587-8844 | 10 | 2.6% |
| (833) 409-3856 | 6 | 1.6% |
| (531) 231-0351 | 2 | 0.5% |
| (833) 421-1235 | 2 | 0.5% |
| (844) 474-2375 | 2 | 0.5% |
| (206) 483-8496 | 1 | 0.3% |
| (208) 269-5221 | 1 | 0.3% |
| (217) 250-1913 | 1 | 0.3% |
| (231) 210-2412 | 1 | 0.3% |
| (233) 244-5458 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 587-8844 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.