FCC Consumer Complaints – 19 February 2024
Introduction
On 19 February 2024, the Federal Communications Commission recorded 622 consumer complaints relating to telecommunications services, complaint volume increased from 313 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 290 complaints.
Key statistics
- Total complaints
- 622
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (290)
- Most reported state/territory
- California (57)
Where the complaints came from
A total of 622 complaints were recorded on 19 February 2024, with reports originating from 411 cities in 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 20 of the 33 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 9.2% |
| Illinois | 50 | 8.0% |
| Texas | 45 | 7.2% |
| Florida | 34 | 5.5% |
| Alabama | 33 | 5.3% |
| Pennsylvania | 29 | 4.7% |
| New York | 27 | 4.3% |
| New Jersey | 25 | 4.0% |
| Ohio | 22 | 3.5% |
| Georgia | 21 | 3.4% |
| Other states and territories | 279 | 44.9% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 460 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 460 | 74.0% |
| Internet | 98 | 15.8% |
| TV | 45 | 7.2% |
| Radio | 11 | 1.8% |
| Accessibility | 4 | 0.6% |
| Emergency | 3 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
460 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 290 | 63.0% |
| Billing | 68 | 14.8% |
| Equipment | 35 | 7.6% |
| Availability (including rural call completion) | 28 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.4% |
| Number Portability (keeping your number if you change providers) | 10 | 2.2% |
| Junk Faxes | 8 | 1.7% |
| Interference (including signal jammers) | 5 | 1.1% |
| Privacy | 4 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
98 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 41.8% |
| Availability | 34 | 34.7% |
| Speed | 12 | 12.2% |
| Interference | 4 | 4.1% |
| Privacy | 4 | 4.1% |
| Equipment | 3 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 60.0% |
| Billing | 14 | 31.1% |
| Loud Commercials | 3 | 6.7% |
| Equipment | 1 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.