FCC Consumer Complaints – 18 February 2024
Introduction
The Federal Communications Commission recorded 313 consumer complaints on Sunday, 18 February 2024 relating to telecommunications services, complaint volume fell from 378 complaints the day before. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 313
- States & territories reporting
- 44
- Most common issue
- Billing (76)
- Most reported state/territory
- California (42)
Where the complaints came from
The 313 complaints recorded on 18 February 2024 originated from 219 cities across 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 30 of the 35 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 13.4% |
| Alabama | 35 | 11.2% |
| Florida | 30 | 9.6% |
| Texas | 19 | 6.1% |
| Pennsylvania | 17 | 5.4% |
| New York | 15 | 4.8% |
| Michigan | 10 | 3.2% |
| Ohio | 10 | 3.2% |
| Colorado | 9 | 2.9% |
| Maryland | 8 | 2.6% |
| Other states and territories | 118 | 37.7% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 155 complaints. This was followed by Internet, which accounted for 92 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 155 | 49.5% |
| Internet | 92 | 29.4% |
| TV | 47 | 15.0% |
| Radio | 15 | 4.8% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
Phone complaints
155 complaints were recorded in this category, representing 49.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 54 | 34.8% |
| Billing | 41 | 26.5% |
| Availability (including rural call completion) | 23 | 14.8% |
| Equipment | 12 | 7.7% |
| Number Portability (keeping your number if you change providers) | 11 | 7.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.5% |
| Privacy | 5 | 3.2% |
| Interference (including signal jammers) | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
92 complaints were recorded in this category, representing 29.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 37.0% |
| Billing | 32 | 34.8% |
| Privacy | 8 | 8.7% |
| Interference | 7 | 7.6% |
| Equipment | 6 | 6.5% |
| Speed | 5 | 5.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 70.2% |
| Loud Commercials | 8 | 17.0% |
| Indecency | 3 | 6.4% |
| Billing | 2 | 4.3% |
| Equipment | 1 | 2.1% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.