FCC Consumer Complaints – 25 February 2024
Introduction
On 25 February 2024, the Federal Communications Commission recorded 303 consumer complaints relating to telecommunications services, this represented a decline from the 421 complaints recorded the day before. Reports were received from 43 states and territories, with Alabama recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 303
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (72)
- Most reported state/territory
- Alabama (29)
Where the complaints came from
Across 212 cities in 43 states and territories, a total of 303 complaints were recorded on 25 February 2024. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 29 | 9.6% |
| California | 28 | 9.2% |
| Texas | 24 | 7.9% |
| Florida | 18 | 5.9% |
| New York | 18 | 5.9% |
| Oregon | 18 | 5.9% |
| Pennsylvania | 16 | 5.3% |
| Ohio | 15 | 5.0% |
| Georgia | 14 | 4.6% |
| Washington | 14 | 4.6% |
| Other states and territories | 109 | 36.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 179 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 179 | 59.1% |
| Internet | 73 | 24.1% |
| TV | 39 | 12.9% |
| Radio | 8 | 2.6% |
| Emergency | 3 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
179 complaints were recorded in this category, representing 59.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 72 | 40.2% |
| Billing | 36 | 20.1% |
| Availability (including rural call completion) | 26 | 14.5% |
| Equipment | 19 | 10.6% |
| Interference (including signal jammers) | 9 | 5.0% |
| Privacy | 8 | 4.5% |
| Number Portability (keeping your number if you change providers) | 5 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
73 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 37.0% |
| Availability | 25 | 34.2% |
| Speed | 8 | 11.0% |
| Interference | 7 | 9.6% |
| Privacy | 4 | 5.5% |
| Equipment | 2 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 59.0% |
| Loud Commercials | 7 | 17.9% |
| Interference | 3 | 7.7% |
| Billing | 2 | 5.1% |
| Indecency | 2 | 5.1% |
| Equipment | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.