FCC Consumer Complaints – 26 February 2024
Introduction
On Monday, 26 February 2024, the Federal Communications Commission recorded 790 consumer complaints relating to telecommunications services, this was higher than the 303 complaints recorded the previous day. The complaints came from 50 states and territories, with West Virginia reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 336 complaints.
Key statistics
- Total complaints
- 790
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (336)
- Most reported state/territory
- West Virginia (74)
Where the complaints came from
A total of 790 complaints were recorded on 26 February 2024, with reports originating from 478 cities in 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. Despite the overall distribution, a notable concentration at the city level was observed in West Virginia, where Morgantown accounted for 73 of the 74 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| West Virginia | 74 | 9.4% |
| California | 68 | 8.6% |
| Texas | 64 | 8.1% |
| New York | 59 | 7.5% |
| Alabama | 35 | 4.4% |
| Illinois | 31 | 3.9% |
| Ohio | 31 | 3.9% |
| Pennsylvania | 28 | 3.5% |
| Florida | 27 | 3.4% |
| Michigan | 23 | 2.9% |
| Other states and territories | 349 | 44.2% |
Location highlights
- Complaints reported in West Virginia originated from two cities, Morgantown and Glen Jean.
- Nearly all complaints reported in West Virginia originated from Morgantown.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 570 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 570 | 72.2% |
| Internet | 133 | 16.8% |
| TV | 64 | 8.1% |
| Radio | 16 | 2.0% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
Phone complaints
570 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 336 | 58.9% |
| Billing | 82 | 14.4% |
| Availability (including rural call completion) | 59 | 10.4% |
| Equipment | 34 | 6.0% |
| Number Portability (keeping your number if you change providers) | 26 | 4.6% |
| Junk Faxes | 11 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 7 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
133 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 45.1% |
| Availability | 42 | 31.6% |
| Speed | 14 | 10.5% |
| Interference | 9 | 6.8% |
| Equipment | 6 | 4.5% |
| Privacy | 2 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 53.1% |
| Billing | 20 | 31.3% |
| Equipment | 4 | 6.3% |
| Indecency | 3 | 4.7% |
| Interference | 1 | 1.6% |
| Loud Commercials | 1 | 1.6% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.