FCC Consumer Complaints – 10 March 2024
Introduction
A total of 296 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 10 March 2024, this represented a decline from the 395 complaints recorded the day before. Complaints were reported across 42 states and territories, with Alabama slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 296
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (75)
- Most reported state/territory
- Alabama (39)
Where the complaints came from
The 296 complaints recorded on 10 March 2024 were submitted from 203 cities across 42 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 29 of the 39 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 39 | 13.2% |
| California | 26 | 8.8% |
| Minnesota | 22 | 7.4% |
| Texas | 19 | 6.4% |
| Georgia | 16 | 5.4% |
| Florida | 15 | 5.1% |
| New York | 12 | 4.1% |
| Illinois | 10 | 3.4% |
| Ohio | 10 | 3.4% |
| Massachusetts | 9 | 3.0% |
| Other states and territories | 118 | 39.9% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 158 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 53.4% |
| Internet | 73 | 24.7% |
| TV | 51 | 17.2% |
| Radio | 12 | 4.1% |
| Accessibility | 2 | 0.7% |
Phone complaints
158 complaints were recorded in this category, representing 53.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 75 | 47.5% |
| Billing | 28 | 17.7% |
| Equipment | 14 | 8.9% |
| Privacy | 12 | 7.6% |
| Availability (including rural call completion) | 11 | 7.0% |
| Number Portability (keeping your number if you change providers) | 8 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.8% |
| Interference (including signal jammers) | 4 | 2.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
Internet complaints
73 complaints were recorded in this category, representing 24.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 32.9% |
| Availability | 19 | 26.0% |
| Equipment | 8 | 11.0% |
| Speed | 8 | 11.0% |
| Interference | 7 | 9.6% |
| Privacy | 7 | 9.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
TV complaints
51 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 58.8% |
| Billing | 14 | 27.5% |
| Loud Commercials | 4 | 7.8% |
| Equipment | 1 | 2.0% |
| Indecency | 1 | 2.0% |
| Interference | 1 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.