FCC Consumer Complaints – 11 March 2024
Introduction
A total of 616 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 March 2024, this was higher than the 296 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 616
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (261)
- Most reported state/territory
- California (51)
Where the complaints came from
Across 441 cities in 49 states and territories, a total of 616 complaints were recorded on 11 March 2024. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 8.3% |
| Florida | 43 | 7.0% |
| Texas | 36 | 5.8% |
| New York | 34 | 5.5% |
| Illinois | 30 | 4.9% |
| Pennsylvania | 24 | 3.9% |
| West Virginia | 24 | 3.9% |
| Michigan | 23 | 3.7% |
| Kansas | 22 | 3.6% |
| Georgia | 20 | 3.2% |
| Other states and territories | 308 | 50.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 450 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 450 | 73.1% |
| Internet | 110 | 17.9% |
| TV | 39 | 6.3% |
| Radio | 12 | 1.9% |
| Accessibility | 3 | 0.5% |
| Emergency | 2 | 0.3% |
Phone complaints
450 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 261 | 58.0% |
| Billing | 80 | 17.8% |
| Equipment | 35 | 7.8% |
| Availability (including rural call completion) | 27 | 6.0% |
| Number Portability (keeping your number if you change providers) | 12 | 2.7% |
| Interference (including signal jammers) | 11 | 2.4% |
| Junk Faxes | 11 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.8% |
| Privacy | 5 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
110 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 40.0% |
| Availability | 35 | 31.8% |
| Equipment | 11 | 10.0% |
| Privacy | 7 | 6.4% |
| Speed | 7 | 6.4% |
| Interference | 6 | 5.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 38.5% |
| Billing | 14 | 35.9% |
| Indecency | 3 | 7.7% |
| Equipment | 2 | 5.1% |
| Loud Commercials | 2 | 5.1% |
| Privacy | 1 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.