FCC Consumer Complaints – 12 March 2024
Introduction
On Tuesday, 12 March 2024, 671 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 616 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 671
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (252)
- Most reported state/territory
- California (102)
Where the complaints came from
On 12 March 2024, the 671 complaints recorded by the Federal Communications Commission were reported from 459 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 24 of the 35 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 15.2% |
| Texas | 56 | 8.3% |
| New York | 40 | 6.0% |
| Alabama | 35 | 5.2% |
| Florida | 35 | 5.2% |
| Georgia | 31 | 4.6% |
| Pennsylvania | 30 | 4.5% |
| Illinois | 25 | 3.7% |
| Michigan | 24 | 3.6% |
| Connecticut | 20 | 3.0% |
| Other states and territories | 271 | 40.4% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 63 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 451 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 451 | 67.2% |
| Internet | 141 | 21.0% |
| TV | 62 | 9.2% |
| Radio | 16 | 2.4% |
| Emergency | 1 | 0.1% |
Phone complaints
451 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 252 | 55.9% |
| Billing | 73 | 16.2% |
| Availability (including rural call completion) | 39 | 8.6% |
| Equipment | 33 | 7.3% |
| Junk Faxes | 19 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.9% |
| Number Portability (keeping your number if you change providers) | 9 | 2.0% |
| Interference (including signal jammers) | 7 | 1.6% |
| Privacy | 6 | 1.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
141 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 45.4% |
| Availability | 48 | 34.0% |
| Interference | 11 | 7.8% |
| Equipment | 7 | 5.0% |
| Privacy | 6 | 4.3% |
| Speed | 5 | 3.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
62 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 56.5% |
| Billing | 17 | 27.4% |
| Indecency | 6 | 9.7% |
| Privacy | 2 | 3.2% |
| Equipment | 1 | 1.6% |
| Loud Commercials | 1 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.