FCC Consumer Complaints – 13 March 2024
Introduction
On 13 March 2024, the Federal Communications Commission recorded 692 consumer complaints relating to telecommunications services, this was higher than the 671 complaints recorded the previous day. Submissions were made from 50 states and territories, with California accounting for the highest number of complaints at 93. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 692
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (265)
- Most reported state/territory
- California (93)
Where the complaints came from
On 13 March 2024, the 692 complaints recorded by the Federal Communications Commission were reported from 480 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 13.4% |
| Texas | 45 | 6.5% |
| New York | 40 | 5.8% |
| Alabama | 37 | 5.3% |
| Florida | 34 | 4.9% |
| Illinois | 31 | 4.5% |
| Virginia | 24 | 3.5% |
| Georgia | 23 | 3.3% |
| Ohio | 22 | 3.2% |
| Arizona | 21 | 3.0% |
| Other states and territories | 321 | 46.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 471 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 471 | 68.1% |
| Internet | 146 | 21.1% |
| TV | 54 | 7.8% |
| Radio | 17 | 2.5% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
471 complaints were recorded in this category, representing 68.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 265 | 56.3% |
| Billing | 75 | 15.9% |
| Equipment | 45 | 9.6% |
| Availability (including rural call completion) | 40 | 8.5% |
| Number Portability (keeping your number if you change providers) | 13 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.9% |
| Junk Faxes | 8 | 1.7% |
| Privacy | 8 | 1.7% |
| Interference (including signal jammers) | 7 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
146 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 37.7% |
| Availability | 46 | 31.5% |
| Privacy | 20 | 13.7% |
| Equipment | 9 | 6.2% |
| Speed | 9 | 6.2% |
| Interference | 7 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 57.4% |
| Billing | 17 | 31.5% |
| Loud Commercials | 2 | 3.7% |
| Equipment | 1 | 1.9% |
| Indecency | 1 | 1.9% |
| Interference | 1 | 1.9% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.