FCC Consumer Complaints – 14 March 2024
Introduction
On 14 March 2024, 703 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 692 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 703
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (284)
- Most reported state/territory
- California (85)
Where the complaints came from
The 703 complaints recorded on 14 March 2024 originated from 503 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 12.1% |
| Florida | 49 | 7.0% |
| Texas | 48 | 6.8% |
| New York | 45 | 6.4% |
| Georgia | 29 | 4.1% |
| Massachusetts | 29 | 4.1% |
| Ohio | 29 | 4.1% |
| Pennsylvania | 28 | 4.0% |
| Arizona | 23 | 3.3% |
| Connecticut | 23 | 3.3% |
| Other states and territories | 314 | 44.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 490 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 490 | 69.7% |
| Internet | 146 | 20.8% |
| TV | 39 | 5.5% |
| Radio | 20 | 2.8% |
| Accessibility | 6 | 0.9% |
| Emergency | 2 | 0.3% |
Phone complaints
490 complaints were recorded in this category, representing 69.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 284 | 58.0% |
| Billing | 71 | 14.5% |
| Availability (including rural call completion) | 51 | 10.4% |
| Equipment | 31 | 6.3% |
| Number Portability (keeping your number if you change providers) | 19 | 3.9% |
| Privacy | 11 | 2.2% |
| Junk Faxes | 8 | 1.6% |
| Interference (including signal jammers) | 7 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
146 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 44.5% |
| Availability | 50 | 34.2% |
| Speed | 11 | 7.5% |
| Interference | 8 | 5.5% |
| Privacy | 7 | 4.8% |
| Equipment | 5 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 61.5% |
| Availability | 8 | 20.5% |
| Loud Commercials | 3 | 7.7% |
| Indecency | 2 | 5.1% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.