FCC Consumer Complaints – 15 March 2024
Introduction
On Friday, 15 March 2024, the Federal Communications Commission recorded 655 consumer complaints relating to telecommunications services, this was lower than the 703 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 655
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (257)
- Most reported state/territory
- California (75)
Where the complaints came from
On 15 March 2024, the 655 complaints recorded by the Federal Communications Commission were reported from 454 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 25 of the 33 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 11.5% |
| Texas | 50 | 7.6% |
| Florida | 34 | 5.2% |
| Alabama | 33 | 5.0% |
| Georgia | 32 | 4.9% |
| Ohio | 31 | 4.7% |
| New York | 30 | 4.6% |
| Illinois | 27 | 4.1% |
| North Carolina | 27 | 4.1% |
| Maryland | 22 | 3.4% |
| Other states and territories | 294 | 44.9% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 436 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 436 | 66.6% |
| Internet | 140 | 21.4% |
| TV | 67 | 10.2% |
| Radio | 8 | 1.2% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
436 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 257 | 58.9% |
| Billing | 49 | 11.2% |
| Availability (including rural call completion) | 46 | 10.6% |
| Equipment | 37 | 8.5% |
| Privacy | 18 | 4.1% |
| Interference (including signal jammers) | 10 | 2.3% |
| Number Portability (keeping your number if you change providers) | 10 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
140 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 42.1% |
| Availability | 48 | 34.3% |
| Speed | 12 | 8.6% |
| Equipment | 10 | 7.1% |
| Interference | 10 | 7.1% |
| Privacy | 1 | 0.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
67 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 52.2% |
| Billing | 22 | 32.8% |
| Equipment | 2 | 3.0% |
| Indecency | 2 | 3.0% |
| Interference | 2 | 3.0% |
| Loud Commercials | 2 | 3.0% |
| Privacy | 2 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 257 complaints relating to unwanted calls on this date, representing 39.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 512-3052 | 5 | 1.9% |
| (201) 614-7709 | 1 | 0.4% |
| (202) 796-3621 | 1 | 0.4% |
| (202) 810-0487 | 1 | 0.4% |
| (216) 243-2142 | 1 | 0.4% |
| (216) 359-8986 | 1 | 0.4% |
| (224) 243-8690 | 1 | 0.4% |
| (234) 946-0092 | 1 | 0.4% |
| (239) 970-8673 | 1 | 0.4% |
| (305) 480-0123 | 1 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (844) 512-3052 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.