FCC Consumer Complaints – 16 March 2024
Introduction
A total of 320 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 16 March 2024, this was lower than the 655 complaints recorded the previous day. Complaints were reported across 44 states and territories, with Alabama slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 320
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (105)
- Most reported state/territory
- Alabama (36)
Where the complaints came from
Across 236 cities in 44 states and territories, a total of 320 complaints were recorded on 16 March 2024. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 28 of the 36 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 36 | 11.3% |
| California | 31 | 9.7% |
| Texas | 21 | 6.6% |
| Virginia | 20 | 6.3% |
| Florida | 18 | 5.6% |
| Minnesota | 16 | 5.0% |
| Georgia | 12 | 3.8% |
| North Carolina | 11 | 3.4% |
| Pennsylvania | 10 | 3.1% |
| New York | 9 | 2.8% |
| Other states and territories | 136 | 42.5% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 197 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 197 | 61.6% |
| Internet | 65 | 20.3% |
| TV | 46 | 14.4% |
| Radio | 5 | 1.6% |
| Accessibility | 3 | 0.9% |
| Emergency | 3 | 0.9% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
197 complaints were recorded in this category, representing 61.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 105 | 53.3% |
| Billing | 28 | 14.2% |
| Equipment | 24 | 12.2% |
| Availability (including rural call completion) | 14 | 7.1% |
| Number Portability (keeping your number if you change providers) | 11 | 5.6% |
| Interference (including signal jammers) | 7 | 3.6% |
| Privacy | 5 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
65 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 36.9% |
| Availability | 20 | 30.8% |
| Speed | 13 | 20.0% |
| Interference | 4 | 6.2% |
| Equipment | 2 | 3.1% |
| Privacy | 2 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 73.9% |
| Billing | 5 | 10.9% |
| Loud Commercials | 3 | 6.5% |
| Indecency | 2 | 4.3% |
| Equipment | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.