FCC Consumer Complaints – 17 March 2024
Introduction
On Sunday, 17 March 2024, 304 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 320 complaints the previous day. Reports were received from 39 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 304
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (73)
- Most reported state/territory
- California (49)
Where the complaints came from
A total of 304 complaints were recorded on 17 March 2024, with reports originating from 219 cities in 39 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 16.1% |
| Alabama | 27 | 8.9% |
| Texas | 26 | 8.6% |
| New York | 21 | 6.9% |
| Florida | 17 | 5.6% |
| New Jersey | 11 | 3.6% |
| Georgia | 9 | 3.0% |
| Minnesota | 8 | 2.6% |
| Ohio | 8 | 2.6% |
| Pennsylvania | 8 | 2.6% |
| Other states and territories | 120 | 39.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 167 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 167 | 54.9% |
| Internet | 77 | 25.3% |
| TV | 39 | 12.8% |
| Radio | 14 | 4.6% |
| Accessibility | 3 | 1.0% |
| Emergency | 3 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
167 complaints were recorded in this category, representing 54.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 73 | 43.7% |
| Billing | 35 | 21.0% |
| Equipment | 21 | 12.6% |
| Availability (including rural call completion) | 18 | 10.8% |
| Number Portability (keeping your number if you change providers) | 9 | 5.4% |
| Interference (including signal jammers) | 6 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Privacy | 2 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
77 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 39.0% |
| Billing | 27 | 35.1% |
| Speed | 9 | 11.7% |
| Privacy | 6 | 7.8% |
| Interference | 3 | 3.9% |
| Equipment | 2 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 71.8% |
| Billing | 7 | 17.9% |
| Interference | 2 | 5.1% |
| Loud Commercials | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.