FCC Consumer Complaints – 18 March 2024
Introduction
On Monday, 18 March 2024, 662 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 304 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 662
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (254)
- Most reported state/territory
- California (70)
Where the complaints came from
The 662 complaints recorded on 18 March 2024 originated from 457 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in West Virginia, where Morgantown accounted for 30 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 10.6% |
| Texas | 48 | 7.3% |
| Florida | 42 | 6.3% |
| Ohio | 37 | 5.6% |
| West Virginia | 31 | 4.7% |
| Alabama | 29 | 4.4% |
| Illinois | 29 | 4.4% |
| New York | 28 | 4.2% |
| Pennsylvania | 27 | 4.1% |
| Georgia | 22 | 3.3% |
| Other states and territories | 299 | 45.2% |
Location highlights
- Only two cities were associated with complaints in West Virginia, Morgantown and Westover.
- Complaint activity in West Virginia was almost entirely concentrated in Morgantown.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 443 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 443 | 66.9% |
| Internet | 140 | 21.1% |
| TV | 57 | 8.6% |
| Radio | 19 | 2.9% |
| Accessibility | 2 | 0.3% |
| Emergency | 1 | 0.2% |
Phone complaints
443 complaints were recorded in this category, representing 66.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 254 | 57.3% |
| Billing | 69 | 15.6% |
| Availability (including rural call completion) | 44 | 9.9% |
| Equipment | 30 | 6.8% |
| Number Portability (keeping your number if you change providers) | 15 | 3.4% |
| Interference (including signal jammers) | 11 | 2.5% |
| Junk Faxes | 8 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Privacy | 3 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
140 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 40.0% |
| Availability | 49 | 35.0% |
| Privacy | 12 | 8.6% |
| Speed | 12 | 8.6% |
| Interference | 6 | 4.3% |
| Equipment | 5 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 45.6% |
| Billing | 21 | 36.8% |
| Indecency | 6 | 10.5% |
| Loud Commercials | 3 | 5.3% |
| Interference | 1 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.