FCC Consumer Complaints – 19 March 2024
Introduction
A total of 787 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 19 March 2024, this represented an increase from the 662 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 355 complaints.
Key statistics
- Total complaints
- 787
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (355)
- Most reported state/territory
- California (94)
Where the complaints came from
Across 491 cities in 51 states and territories, a total of 787 complaints were recorded on 19 March 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 21 of the 34 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 11.9% |
| Florida | 60 | 7.6% |
| New York | 55 | 7.0% |
| Texas | 55 | 7.0% |
| Alabama | 34 | 4.3% |
| Ohio | 34 | 4.3% |
| Georgia | 31 | 3.9% |
| Pennsylvania | 30 | 3.8% |
| Michigan | 28 | 3.6% |
| Virginia | 26 | 3.3% |
| Other states and territories | 340 | 43.2% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 559 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 559 | 71.0% |
| Internet | 148 | 18.8% |
| TV | 60 | 7.6% |
| Radio | 16 | 2.0% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
559 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 355 | 63.5% |
| Billing | 59 | 10.6% |
| Equipment | 47 | 8.4% |
| Availability (including rural call completion) | 42 | 7.5% |
| Privacy | 14 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.3% |
| Number Portability (keeping your number if you change providers) | 13 | 2.3% |
| Junk Faxes | 9 | 1.6% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
| Interference (including signal jammers) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
148 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 43.2% |
| Availability | 45 | 30.4% |
| Equipment | 12 | 8.1% |
| Speed | 11 | 7.4% |
| Privacy | 10 | 6.8% |
| Interference | 6 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
60 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 50.0% |
| Billing | 19 | 31.7% |
| Loud Commercials | 6 | 10.0% |
| Indecency | 2 | 3.3% |
| Interference | 2 | 3.3% |
| Equipment | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.