FCC Consumer Complaints – 22 March 2024
Introduction
On 22 March 2024, 702 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 746 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 702
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (291)
- Most reported state/territory
- California (72)
Where the complaints came from
On 22 March 2024, the 702 complaints recorded by the Federal Communications Commission were reported from 473 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 10.3% |
| Florida | 55 | 7.8% |
| Texas | 47 | 6.7% |
| New York | 41 | 5.8% |
| Georgia | 30 | 4.3% |
| Ohio | 26 | 3.7% |
| Pennsylvania | 26 | 3.7% |
| Alabama | 23 | 3.3% |
| Virginia | 23 | 3.3% |
| New Jersey | 21 | 3.0% |
| Other states and territories | 337 | 48.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 491 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 491 | 69.9% |
| Internet | 138 | 19.7% |
| TV | 51 | 7.3% |
| Radio | 17 | 2.4% |
| Emergency | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
491 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 291 | 59.3% |
| Billing | 82 | 16.7% |
| Availability (including rural call completion) | 40 | 8.1% |
| Equipment | 26 | 5.3% |
| Number Portability (keeping your number if you change providers) | 18 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Interference (including signal jammers) | 7 | 1.4% |
| Junk Faxes | 7 | 1.4% |
| Privacy | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 5 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
138 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 44.2% |
| Availability | 45 | 32.6% |
| Privacy | 11 | 8.0% |
| Interference | 8 | 5.8% |
| Equipment | 7 | 5.1% |
| Speed | 6 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
51 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 47.1% |
| Billing | 16 | 31.4% |
| Loud Commercials | 5 | 9.8% |
| Indecency | 4 | 7.8% |
| Equipment | 2 | 3.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.