FCC Consumer Complaints – 23 March 2024
Introduction
On Saturday, 23 March 2024, 396 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 702 complaints recorded the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 155 complaints.
Key statistics
- Total complaints
- 396
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (155)
- Most reported state/territory
- California (41)
Where the complaints came from
The 396 complaints recorded on 23 March 2024 originated from 263 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 37 of the 40 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 10.4% |
| Alabama | 40 | 10.1% |
| Florida | 28 | 7.1% |
| Illinois | 24 | 6.1% |
| Texas | 24 | 6.1% |
| New York | 21 | 5.3% |
| Minnesota | 18 | 4.5% |
| Ohio | 15 | 3.8% |
| Maryland | 13 | 3.3% |
| Alaska | 12 | 3.0% |
| Other states and territories | 160 | 40.4% |
Location highlight
Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 252 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 63.6% |
| Internet | 65 | 16.4% |
| TV | 64 | 16.2% |
| Radio | 10 | 2.5% |
| Accessibility | 5 | 1.3% |
Phone complaints
252 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 155 | 61.5% |
| Billing | 35 | 13.9% |
| Equipment | 16 | 6.3% |
| Availability (including rural call completion) | 15 | 6.0% |
| Interference (including signal jammers) | 12 | 4.8% |
| Privacy | 7 | 2.8% |
| Number Portability (keeping your number if you change providers) | 6 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
65 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 43.1% |
| Availability | 16 | 24.6% |
| Speed | 7 | 10.8% |
| Interference | 6 | 9.2% |
| Privacy | 5 | 7.7% |
| Equipment | 3 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
64 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 79.7% |
| Billing | 9 | 14.1% |
| Loud Commercials | 2 | 3.1% |
| Indecency | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.